Medical Phone Operator

Job Description

Job Description

Join PentaHealth / Tandigm Physician Services - A Growing Healthcare Leader

PentaHealth / Tandigm Physician Services, a leading physician-owned practice with eight locations across Chester, Delaware, and Philadelphia Counties, is seeking a dynamic and experienced Medical Phone Operator to join our team at our Family Practice Exton, PA location. We are a thriving organization of 260+ employees dedicated to providing exceptional healthcare.

Are you a highly organized and customer-focused individual who thrives in a fast-paced environment? Do you enjoy being the first point of contact and ensuring a positive experience for patients? If so, Family Practice Exton is looking for a dedicated Medical Phone Operator to join our busy team!

About the Role:

As a Medical Phone Operator, you will play a vital role in the smooth and efficient operation of our practice by managing incoming calls and providing essential administrative support. Working collaboratively with two other phone operators, you will contribute to a positive and professional atmosphere for our patients and staff. This position requires excellent multitasking abilities, a strong customer service orientation, and the ability to adapt to the evolving needs of our office.

Responsibilities:

• Professionally and efficiently answer a high volume of incoming telephone calls, directing them appropriately and taking accurate messages.
• Regularly check and process general voicemail messages in a timely manner.
• Perform faxing and scanning duties as needed.
• Assist in monitoring reports as directed.
• Collaborate effectively with the other phone operators to ensure seamless phone coverage and efficient workflow.
• Provide exceptional customer service to patients, demonstrating empathy and professionalism in all interactions.
• Accurately and efficiently message clinical staff using EPIC or demonstrate a strong willingness and ability to learn the EPIC messaging system quickly.
• Perform other administrative and clerical duties as assigned based on the needs of the practice.

Qualifications:

• High school diploma or equivalent required.
• Demonstrated ability to interact professionally and courteously with all levels of staff, management, and Providers.
• Proven ability to perform repetitive tasks with accuracy and attention to detail.
• Basic computer proficiency, including the ability to navigate software and enter data.
• Excellent customer service and communication skills, both verbal and written.
• Strong ability to multitask and prioritize effectively in a fast-paced environment.
• Ability to work well independently and as part of a cohesive team.
• Familiarity with medical office procedures and terminology is a plus.
• Experience with EPIC electronic health record system is preferred, but a strong willingness to learn is essential.

Schedule:

• Full-time, Monday – Wednesday, 8:00 AM - 4:00 PM; Thursday, 10:00 AM – 6:00 PM; Friday, 8:00 AM – 4:00 PM

Benefits of Joining Our Team:

• Competitive Salary & Benefits Package
• Opportunity to make a significant impact on a growing organization
• Collaborative and supportive work environment
• Employee growth and development encouraged
• Commitment to providing high-quality healthcare to our community

Pay: $19-20/hour

Tandigm Physician Services, LLC, is proud to be an Equal Opportunity Employer. We value the unique perspectives and experiences a diverse workforce brings to our mission of providing quality patient care. We are committed to creating an inclusive environment free from discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status.