Information Support Specialist (Entry-Level)

Published: 6/14/2022

Technology

Job Description

ATC is looking for an entry-level Windows IT Support Specialist to join our Information Technology (IT) Group in managing and maintaining our IT structure of networks, servers and personal computers supporting our innovative space and aerospace electronics design and development activities. This is a great opportunity to grow and expand your capabilities in information technology and space systems support in a company with a strong team dynamic.

Key Responsibilities
• Configure, deploy, and maintain Windows-based personal computers
• Provide technical assistance to workstation users, including for hardware, software, and connectivity issues

• Troubleshoot basic hardware, printer, and peripheral issues
• Perform workstation imaging, and equipment repair or replacement
• Operate help desk, tracking and responding to user issues by email and phone

• Perform basic user and computer administration in Active Directory, including account creation and password resets
• Learn and follow established IT procedures, and assist with the creation and maintenance of documentation and related artifacts

• Work with senior IT personnel on infrastructure maintenance and technical projects as needed

• Assist with basic cybersecurity tasks, including endpoint security monitoring, and system patching and vulnerability remediation

Required Experience and Capabilities

• Two (2) years of experience providing IT support to networks and Windows-based personal computer users

• Good working knowledge of Windows, PC hardware, software, and common troubleshooting issues

• Basic familiarity with Active Directory and enterprise IT infrastructure

• Ability to independently investigate, research, diagnose, and resolve common technical problems, escalating where appropriate

• Attention to detail and ability to multitask, providing support to multiple users
• Good interpersonal communication skills, and works well in a collaborative team environment
• This is an on-site position

• Must be a US citizen

\nCompany Description

ATC is a leader in the design, development, delivery and support of advanced RF, Optical, Processing and Power systems key to space, avionics, shipboard and terrestrial operations in support of the US military, NASA, NOAA and the commercial sector.