<h3>Job Description</h3>
Job Description
We are looking for a Desktop Support Technician
We are seeking a Desktop Support Technician to join our team to provide hands-on technical support across the organization.
Responsibilities:
<ul>
<li>Provide day-to-day support for desktops, laptops, printers, mobile devices, and peripherals</li>
<li>Escalate complex issues to infrastructure and application teams and follow through to resolution</li>
<li>Image, deploy, and configure new hardware for onboarding and refresh cycles</li>
<li>Manage user accounts, access requests, and password resets in Active Directory</li>
<li>Troubleshoot hardware and software issues across Windows and Mac</li>
<li>Manage and resolve tickets through the IT service management system within SLA targets</li>
<li>Maintain accurate asset inventory and documentation</li>
<li>Communicate clearly with stakeholders at all levels, translating technical issues into simple terms</li>
</ul>
Requirements:
<ul>
<li>2 years of desktop support or IT help desk experience</li>
</ul>
Required Skills:
<ul>
<li>Strong troubleshooting skills across Windows and Mac hardware and software</li>
<li>Experience with Active Directory, Microsoft 365, and remote support tools</li>
<li>Excellent communication and presentation skills, comfortable working directly with various stakeholders</li>
</ul>
Preferred Skills:
<ul>
<li>CompTIA A or similar certification</li>
</ul>