Job Description
Job Description
Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced logistics and warehousing organization supporting around-the-clock automotive manufacturing customers in Metro-Detroit, Michigan. This role will guide infrastructure, end-user support, network performance, and security across multiple facilities while building a more consistent and well-documented IT environment. The ideal candidate brings strong technical depth, proven leadership of technical teams, and the ability to introduce structure, accountability, and measurable service delivery.
Responsibilities:
• Direct day-to-day IT operations across multiple sites, ensuring reliable infrastructure, responsive support, and stable connectivity for 24/7 business activities.
• Lead and develop management-level direct reports overseeing service desk operations, network and systems administration, and security and compliance functions.
• Establish clear operating standards for support services, including escalation paths, service levels, performance metrics, and knowledge-sharing practices.
• Strengthen enterprise infrastructure by overseeing networking, server administration, identity services, virtualization platforms, Microsoft 365 environments, and backup solutions.
• Drive improvements in documentation by creating and maintaining technical standards, runbooks, diagrams, and operational procedures that teams can use effectively.
• Partner with leadership on staffing, budgeting, and resource planning to align IT capabilities with business needs across all facilities.
• Advance the organization’s security posture by guiding remediation efforts, supporting audit responses, and enforcing infrastructure hardening practices.
• Identify gaps in current processes and transform reactive support models into structured, scalable IT service delivery.
• Oversee major infrastructure and operational improvement initiatives, including service desk enhancements and environment standardization efforts.
You will have three management-level direct reports:
● IT Service Desk Manager — leading the Tier 1 and Tier 2 technician group
● Network Engineer — leading the Network & Systems Administrator
● Security & Compliance Analyst — owning security posture, audit response, and the remediation backlog
• 10+ years of experience in IT infrastructure, networking, and technical support, including at least 4 years leading technical teams.
• Demonstrated success managing managers or team leads, with accountability for staffing decisions and budget oversight strongly preferred.
• Strong hands-on knowledge of enterprise networking, including routing, switching, VLANs, firewalls, wireless technologies, and related administration.
• Experience supporting Windows Server environments, virtualization platforms, Active Directory or Entra ID, Microsoft 365, and backup and recovery technologies.
• Proven ability to improve an unstructured or reactive IT environment by introducing process discipline, documentation, and operational controls.
• Background building or rebuilding IT service desk functions, including tiered support models, service-level management, metrics, and knowledge management.
• Practical understanding of security controls, system hardening, and remediation activities related to audits or security assessments.
• Strong technical writing skills with the ability to produce clear standards, procedures, and support documentation.