Technical Service Rep. (PPG#337719)

Job Description

Job DescriptionFull-Time, Direct HireLocation-West Chicago, ILPay range 70K-75K Depending on Experience Hours: 1st shift Mon-Fri (start time can be flexible but will work 8 hours/day)
Position Summary Our client is seeking a Technical Service Representative to provide technical support, troubleshooting assistance, and training to customers using specialized access equipment. This role serves as a key point of contact for customers experiencing equipment issues, providing telephone support, diagnosing technical problems, and coordinating solutions with internal departments.
The ideal candidate combines strong mechanical and technical knowledge with excellent customer service and communication skills. This individual will also support new product launches, deliver technical training, and help improve overall customer service responsiveness and product knowledge.
Key Responsibilities

• Provide technical assistance, troubleshooting guidance, and training to customers regarding equipment operation, repair, and maintenance.
• Deliver training to customer service personnel to improve technical knowledge and responsiveness.
• Prepare and submit weekly reports accurately and on time.
• Read and interpret technical manuals covering equipment setup, calibration, operation, repair, maintenance, testing, and quality.
• Interpret technical drawings, electrical schematics, and hydraulic circuits.
• Diagnose equipment faults, assess their severity, and determine appropriate troubleshooting and repair solutions.
• Evaluate the condition of individual components, the quality of repairs, and the suitability of replacement parts or equipment modifications.
• Communicate technical information clearly to customers, including troubleshooting procedures, repair recommendations, and answers to product-related questions.
• Address customer concerns and complaints professionally while promoting products and services when appropriate.
• Collaborate with internal departments to exchange diagnostic information and resolve technical issues.
• Analyze data from equipment trials and simulations to identify faults and evaluate equipment performance.
• Coordinate and schedule repair and maintenance activities as needed.
• Support new product launches and ongoing technical training initiatives.
• Travel throughout the United States as required, including occasional visits to a corporate office in Ontario, California.

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Qualifications & Education

• Post-secondary technical diploma in a related field.
• Relevant maintenance, repair, or technical service experience, along with a willingness to participate in ongoing technical training.
• Minimum of 3 years of customer service experience.
• Experience in the aerial work platform, material handling, construction equipment, or a related industry is strongly preferred but not required.
• Ability to work independently while performing technical service and repair tasks as needed.
• Strong understanding of mechanical systems, electrical components, and equipment hardware.
• Ability to read and interpret technical manuals, drawings, and electrical and hydraulic schematics.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications.
• Familiarity with communication software and technical troubleshooting tools.
• Excellent verbal and written communication skills, with the ability to explain complex technical information to customers.
• Strong problem-solving skills and the ability to evaluate equipment issues and determine appropriate solutions.
• Self-motivated with a commitment to continuous learning and technical development.
• Valid passport and ability to travel throughout the United States as required.

What Our Client Offers

• Competitive compensation.
• Comprehensive employee benefits, including medical, dental, and vision coverage.
• Opportunities for career growth and advancement.
• Opportunities to participate in sustainability initiatives.
• Community outreach programs supporting local and global initiatives and charitable organizations.
• A collaborative work environment focused on innovation, professional development, and continuous improvement.

Please note: Employment offers are contingent upon successfully passing a drug test, E-Verify verification, and background check.
Why Consider This Opportunity? This is an excellent opportunity for a technically minded customer service professional who enjoys troubleshooting, helping customers, and working with complex equipment. You'll play an important role in customer satisfaction, product performance, and ongoing technical improvement while building your expertise in a growing industry.
Apply NOW by Clicking on "Apply Now" Or go to www.BartonStaffing.com for more details
\nCompany Description

You can be good at a lot of things. We prefer to be great at one thing. For us, that is staffing and recruiting.

As a prospective Barton Staffing Solutions employee, we provide employment opportunities at Greater Chicago-land’s leading companies, good pay, and the opportunity to expand your knowledge and skills while keeping your career moving forward.

Excellence is our minimum standard. If this sounds like the way you work and you are ready to learn more about how we can help your career, contact us today.

Company Description

You can be good at a lot of things. We prefer to be great at one thing. For us, that is staffing and recruiting.\r\n\r\nAs a prospective Barton Staffing Solutions employee, we provide employment opportunities at Greater Chicago-land’s leading companies, good pay, and the opportunity to expand your knowledge and skills while keeping your career moving forward.\r\n\r\nExcellence is our minimum standard. If this sounds like the way you work and you are ready to learn more about how we can help your career, contact us today.