Technical Services Representative

Published: 6/14/2022

Technology

Job Description

Beacon Hill Life Sciences is seeking a Technical Service Representative to provide hands-on technical support for coating products within a manufacturing environment. This position will work closely with customers and internal technical teams to monitor product performance, troubleshoot application issues, support trials, and identify opportunities to improve quality and processing.

The ideal candidate has experience with coatings, paints, surface finishes, or related chemical products and is comfortable working directly within a production environment.

Key Responsibilities

Provide technical support for coating products and their application in a manufacturing setting.
Monitor product performance and identify quality or processing trends.
Troubleshoot issues involving color, appearance, flow, finish quality, and overall coating performance.
Assist with appropriate product or process adjustments when performance issues occur.
Perform routine quality testing and document results.
Investigate technical issues and help identify root causes and corrective actions.
Support product trials, sample evaluations, and introduction of new or modified coating products.
Work with internal technical teams on product and process optimization.
Collect, analyze, and communicate quality and performance data.
Maintain accurate technical, project, and inventory documentation.
Prepare reports and summaries related to customer projects, quality issues, and product performance.
Coordinate technical activities with customers and internal teams.
Assist with customer complaints and product-quality investigations.
Support continuous-improvement initiatives related to quality, efficiency, and product performance.

Qualifications

Bachelor's degree in a scientific or technical discipline or relevant industry experience.
Previous experience with coatings, paints, chemicals, or related products preferred.
Experience providing technical support in a manufacturing or customer-facing environment is beneficial.
Strong troubleshooting and problem-solving abilities.
Comfortable performing basic product testing and interpreting technical data.
Strong written and verbal communication skills.
Ability to prepare reports, spreadsheets, graphs, and technical documentation.
Good organizational and time-management skills.
Ability to effectively interact with customers, production personnel, and technical teams.
Experience with multi-component coating systems is beneficial.
Ability to safely work around chemical products and wear required PPE, including respiratory protection when applicable.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future™