Job Description
Job Description
Overview
Tech Solutions is seeking a dependable and self-sufficient IT Support Technician to join our team. This is a part-time, primarily remote position with occasional onsite field work at client locations within a 50-mile radius of Long Beach, CA.
We are an MSP supporting healthcare, accounting, and legal clients. This role requires someone who can operate independently, troubleshoot efficiently, and handle real-world client environments without constant guidance.
Key Responsibilities
- Provide remote support for desktops, laptops, printers, and network-related issues
- Troubleshoot Microsoft 365, user accounts, and access-related issues
- Perform onsite support and installations at client locations (typically 1–2 times per week as needed)
- Install and configure workstations, printers, and network-connected devices
- Assist with basic server-related tasks (Active Directory, user management, permissions, shared resources)
- Troubleshoot basic networking issues (connectivity, DHCP, DNS, firewall awareness)
- Maintain accurate and detailed documentation in the ticketing system
- Communicate clearly and professionally with clients
- Take ownership of issues from start to resolution, escalating only when necessary
Requirements
- Proven experience in IT support within a helpdesk or MSP environment
- Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting
- Basic experience with Active Directory and server environments
- Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls)
- Ability to work independently without constant supervision
- Reliable transportation and valid driver's license
- Must reside within a reasonable commuting distance of Long Beach, CA
- Ability to lift up to 25 lbs
- Strong communication and problem-solving skills
Preferred
- Experience working in an MSP environment
- Exposure to low voltage systems (structured cabling, device installations, patch panels)
- Experience supporting regulated environments (healthcare, legal, accounting)
Schedule
- Part-time: 16 to 30 hours per week, depending on business needs
Work Location
- Remote (work from home) with onsite client visits as required
Growth Opportunity
- Opportunity to take on more advanced responsibilities in networking, server management, and client infrastructure projects as the role expands