Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Ames, Iowa. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues in a fast-paced Hi Tech Engineering environment. The person in this role will help maintain reliable desktop operations, respond to service requests, and deliver practical solutions that keep employees productive.
Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
• Diagnose and resolve common hardware, software, and operating system problems using sound troubleshooting methods.
• Manage incoming service desk requests, document resolutions, and ensure tickets are addressed in a timely manner.
• Support user account administration tasks, including access updates and directory-related maintenance within Active Directory.
• Install, configure, and maintain Microsoft Windows 10 environments and related workplace technology.
• Escalate complex incidents when needed and collaborate with other support teams to restore service efficiently.• Experience supporting end users in a help desk or desktop support capacity.
• Working knowledge of Active Directory for basic user and access administration.
• Proficiency with Microsoft Windows and hands-on experience supporting Windows 10 systems.
• Ability to perform structured troubleshooting for hardware, software, and user access issues.
• Familiarity with service desk ticketing processes and accurate issue documentation.
• Strong communication skills with the ability to assist users clearly and professionally.