Desktop Support Analyst

Job Description

Job Description

• Minimum of 3 years of recent, professional experience in a Desktop Support, Technical Support, Service Desk, or Help Desk role supporting enterprise end users in a corporate environment.
• Demonstrated experience providing both hands-on and remote technical support, including troubleshooting issues over the phone, through remote support tools, and at the user's workstation.
• Strong background supporting Windows 10/11 and macOS operating systems, including installation, configuration, troubleshooting, upgrades, patching, and end-user support.
• Experience diagnosing and resolving a wide range of hardware and software issues involving desktops, laptops, docking stations, monitors, printers, mobile devices, peripherals, and business applications.
• Solid understanding of networking fundamentals, including LAN/WAN connectivity, TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting methodologies.
• Experience supporting remote access technologies and virtualized environments, including Citrix, VPN clients, and remote desktop solutions.
• Hands-on experience deploying, configuring, and maintaining desktop and laptop systems using imaging and provisioning tools for both Windows and macOS platforms.
• Ability to perform workstation builds, hardware refreshes, operating system deployments, software installations, data migrations, and equipment replacements.
• Proficiency in Microsoft Active Directory administration, including creating and managing user accounts, password resets, account unlocks, security group administration, and access management.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and other collaboration tools.
• Familiarity with endpoint management and device administration tools such as Microsoft Intune, SCCM/MECM, JAMF, or similar enterprise management platforms.
• Experience utilizing ITSM/ticketing systems to manage incidents, service requests, asset tracking, escalations, and documentation while consistently meeting established SLA requirements.
• Ability to prioritize and resolve multiple support requests in a fast-paced environment while maintaining a high level of customer service and professionalism.
• Strong analytical and troubleshooting skills with the ability to identify root causes, implement corrective actions, and escalate complex issues when necessary.
• Excellent verbal and written communication skills with the ability to communicate technical concepts clearly to non-technical users and executive stakeholders.
• Experience supporting user onboarding and offboarding activities, including account provisioning, equipment deployment, software access configuration, and workstation setup.
• Knowledge of IT security best practices related to endpoint management, user access controls, password policies, and data protection.
• Ability to work independently and collaboratively with infrastructure, networking, security, and application support teams to resolve technical issues and improve overall user experience.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, MD-102, Apple Certified Support Professional (ACSP), or equivalent.
• Experience supporting enterprise environments with 500+ users.
• Exposure to cloud-based technologies, including Microsoft Azure, Entra ID (Azure AD), Intune, and Microsoft 365 administration.
• Experience participating in desktop refresh projects, operating system migrations, office relocations, and technology deployments.
• Familiarity with ITIL principles and service management best practices.

Job Type & Location

This is a Contract position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position is anticipated to close on Aug 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.