Job Description
Job DescriptionJob Summary
The Client Support Technician provides Tier 1 technical and customer support in Windows/Linux workstation environments. The role handles help desk requests, troubleshooting, account provisioning, software and hardware support, basic networking, Microsoft 365 applications, printers, mobile devices, and ticket management.
Key Responsibilities
- Provide Tier 1 technical support through phone, email, and live chat.
- Troubleshoot Windows/Linux workstations in classified and unclassified environments.
- Install and image Windows operating systems.
- Support Microsoft Office, Microsoft 365, SharePoint, and cloud applications.
- Troubleshoot printers and multifunction devices.
- Support iOS and approved wireless devices.
- Manage user accounts, permissions, and provisioning.
- Install and troubleshoot approved software.
- Create, update, and close help desk tickets with detailed documentation.
- Follow help desk escalation procedures and knowledge-base processes.
- Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
- Communicate technical information effectively to non-technical users.
Required Qualifications
- DoD Secret or DoE L clearance.
- DoD 8570 IAT Level II certification, such as Security+ CE.
- HDI-CSR certification within 60 days of hire.
- Experience in customer/technical support.
- Strong written and verbal communication skills.