Job Description
Job Description
Job Title: IT Support Technician
Location: Waltham, MA 02451
Duration –6+ Months
Job Description:
· We are looking for an experienced IT Support Technician to provide hands-on Deskside / OSS / FSO support across end-user environments and remote locations.
· You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Key Responsibilities:
• Provide 2nd Line / Deskside IT Support to end users
• Troubleshoot Desktop PCs, Laptops, Tablets, Smartphones, Thin Clients & Printers/MFDs
• Support Windows 11, Office 365, Microsoft Teams & Google applications
• Perform OS imaging/reimaging, software installation and troubleshooting
• Provide support for Azure, Microsoft Intune & Active Directory users, groups and policies
• Troubleshoot basic LAN/network connectivity, desk cabling & communications patching
• Support AV / Video Conferencing equipment
• Manage and update tickets through ServiceNow or similar ticketing systems
• Perform asset inventory, equipment moves and end-user device upgrades
• Provide end-user training and technical guidance
• Take ownership of incidents and service requests through resolution while meeting SLAs
• Provide onsite support at remote offices/sites when required
\nCompany Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.