Information Technology Support Specialist
Job Description
About the Role
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Lumbridge Consulting is seeking an IT Support Specialist to provide hands-on, on-site technology support for a client in Westmont, Illinois. This person will serve as a primary point of contact for employees who need technical assistance and will also work alongside the IT team to support day-to-day IT operations, projects, and technical initiatives.
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The ideal candidate is comfortable working directly with end users, independently troubleshooting common technology issues, and recognizing when more complex issues should be escalated.
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Responsibilities
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- Provide day-to-day, on-site IT support to employees
- Troubleshoot hardware, software, workstation, printer, and connectivity issues
- Support Microsoft 365 and common workplace applications
- Assist with password resets, account lockouts, permissions, and user access
- Set up, configure, and deploy computers and other end-user devices
- Assist with employee onboarding and offboarding
- Troubleshoot basic network and connectivity issues
- Document support requests, troubleshooting steps, and resolutions
- Maintain and update IT documentation and procedures
- Assist the IT Directors with ongoing IT operations, projects, system changes, and technology rollouts
- Coordinate with managed service providers, technology vendors, and other IT resources as needed
- Support Microsoft 365, SharePoint, cybersecurity, and endpoint-related initiatives as directed
- Escalate complex infrastructure, networking, server, or cybersecurity issues appropriately
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Required Qualifications
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- Previous experience in IT support, help desk, desktop support, or a similar technical support role
- Experience troubleshooting Windows computers and common end-user technology issues
- Working knowledge of Microsoft 365
- Basic Active Directory experience, including user accounts, password resets, and access management
- Understanding of basic networking concepts, including TCP/IP, DNS, and DHCP
- Experience setting up and configuring computers and end-user devices
- Strong troubleshooting and problem-solving skills
- Strong written documentation skills
- Clear communication and customer-service skills
- Ability to work independently while knowing when to escalate an issue
- Ability to work on-site in Westmont, Illinois
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Preferred / Helpful Experience
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- Microsoft 365 administration
- SharePoint administration or support
- Windows Server and Group Policy (GPO)
- Networking experience with switches, routers, firewalls, VLANs, or VPNs
- Endpoint security tools and practices
- Backup and disaster recovery
- Basic PowerShell or scripting
- Experience working with an MSP or coordinating with outside technology vendors
- Experience supporting IT projects, system migrations, or technology rollouts
- CompTIA A+, Network+, Security+, Microsoft, Cisco, or similar certifications
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