IT Infrastructure Technician / Level 2 Support Technician
Job Description
IT Infrastructure Technician / Level 2 Support Technician
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Chattanooga Advanced Technology (Chattech)
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Chattanooga, TN
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Full-Time
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About Us
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Chattanooga Advanced Technology (Chattech) has been serving businesses in the Chattanooga area for over 25 years. We are a growing Managed IT provider supporting a wide range of technologies including Microsoft 365, servers, networking, infrastructure projects, and structured cabling
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We are looking for a dependable Level 2 technician who enjoys troubleshooting real-world infrastructure issues and working directly with business clients.
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This is not an entry-level helpdesk position.
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Responsibilities
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- Troubleshoot and repair Windows desktops and laptops
- Support Microsoft 365 and Exchange environments
- Assist with Windows Server administration and troubleshooting
- Deploy and support systems using NinjaOne RMM
- Configure and troubleshoot networking equipment
- Work with switches, wireless systems, and firewalls
- Install and terminate occasional Cat6 network cabling
- Provide both remote and on-site support for business clients
- Document work clearly in the ticketing system
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Requirements
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- 2+ years of IT support experience
- Strong Windows troubleshooting skills
- Understanding of DHCP, DNS, networking basics, and business environments
- Experience working with servers
- Ability to work independently and manage time effectively
- Professional communication skills
- Valid driver’s license
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Preferred Experience
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- MSP experience
- NinjaOne experience
- Aruba Instant On experience
- Microsoft 365 administration
- Structured cabling experience
- Firewall or switch configuration experience
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Compensation & Benefits
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- $40,268.75 - 61.743.01 depending on experience
- Company vehicle provided for work-related travel
- Paid holidays and PTO
- Exposure to infrastructure and project work
- Growth opportunities into senior engineering roles
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Work Environment
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We are a small, fast-moving team where technicians work directly with clients and solve a wide variety of technical issues. This role is ideal for someone who enjoys learning, troubleshooting, and working on more than just basic helpdesk tickets.
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Application Instructions
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To help us filter applicants, please include the following with your application:
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- Briefly describe a technical issue you solved recently
- What networking equipment or systems have you worked with?
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Send resume/application through Indeed.
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Benefits:
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- Paid time off
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