Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to support end users in Somerset, New Jersey within the health pharm/biotech industry. This Long-term Contract position is ideal for someone who enjoys resolving technical issues, delivering dependable customer support, and working across desktop, mobile, and software environments. The role focuses on maintaining day-to-day IT operations, assisting users with hardware and application needs, and ensuring a smooth support experience through clear communication and timely follow-up.
Responsibilities:
• Provide front-line technical assistance for desktop, laptop, and peripheral issues, resolving incidents efficiently while maintaining a high level of customer care.
• Troubleshoot operating system, software, and basic hardware problems across Microsoft Windows environments to restore user productivity as quickly as possible.
• Support installation, setup, removal, and configuration of computer equipment and business applications in accordance with company standards.
• Assist users with service desk requests by documenting issues accurately, updating ticket status, and ensuring proper resolution or escalation.
• Offer guidance for mobile device connectivity and Bluetooth-related issues, including support for Android and iOS platforms when needed.
• Perform account-related support activities in environments that use Active Directory, including basic access and user assistance tasks.
• Apply foundational networking knowledge to identify connectivity issues and coordinate with other IT teams when broader support is required.
• Manage multiple support priorities in a fast-moving setting while communicating clearly with users and stakeholders throughout the resolution process.• Technical training, hands-on experience, or equivalent knowledge related to desktop support and fitting software assistance.
• Familiarity with supporting Bluetooth functionality and mobile devices, with preference for experience across both Android and iOS.
• Proven ability to configure, install, remove, and troubleshoot both hardware and software components on end-user systems.
• Strong customer service approach with a consistent focus on responsiveness, service quality, and user satisfaction.
• Working knowledge of Microsoft Office and common Microsoft Windows desktop environments, including Windows 10.
• Clear verbal and written communication skills with the ability to explain technical information in a detail-focused manner.
• Basic understanding of networking concepts and practical troubleshooting methods for common connectivity issues.
• Ability to stay organized, handle competing tasks, and work effectively in a high-volume support environment.