Job Description
Role : Desktop Engineer
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Duration : Contract Position
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Location : San Diego, CA (Onsite)
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Overview:
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• We are seeking a skilled Desktop Engineer to support, manage, and improve our end-user computing environment.
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• This role is responsible for Endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk.
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• You’ll play a key role in ensuring a secure, reliable, and user-friendly IT experience across the organization.
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Key Responsibilities:
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Endpoint & Device Management:
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• Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune.
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• Deploy, configure, and maintain endpoint security policies, compliance rules, and updates
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• Package and deploy applications using Manage Engine Endpoint.
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• Monitor device health and remediate issues proactively.
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Active Directory
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• Solid knowledge of Active Directory (users, groups, GPOs, permissions)
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• Manage hybrid identity environments.
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• Support user lifecycle management (onboarding, offboarding, role changes)
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• Enforce identity and access security best practices
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Service Desk & End-User Support
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• Provide side desk support for desktop, laptop, and peripheral issues
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• Act as an escalation point for Service Desk tickets
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• Troubleshoot hardware, OS, application, and connectivity issues
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• Maintain SLAs and contribute to continuous service improvement
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Self-Service & Automation
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• Design and maintain self-service solutions for end users (software installs, password resets, device requests)
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• Automate routine tasks using scripting (PowerShell preferred)
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• Improve user experience by reducing manual IT touchpoints
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Print Management
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• Administer and support enterprise print management solutions
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• Manage print servers, queues, drivers, and permissions
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• Troubleshoot printing issues across local and networked devices
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• Support secure and follow-me printing solutions where applicable
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Documentation & Collaboration
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• Create and maintain technical documentation and knowledge base articles
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• Collaborate with security, infrastructure, and networking teams
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• Participate in projects related to endpoint modernization and security
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