Job Description
Job DescriptionWe are looking for a Restaurant Systems Analyst to provide hands-on technical support for restaurant technology environments in Signal Hill, California. This is a Contract position focused on maintaining reliable business applications, resolving user issues, and supporting core infrastructure across hardware and network-connected systems. The ideal candidate combines strong troubleshooting ability with practical experience in enterprise support tools and can work effectively in a fast-paced restaurants and catering setting.
Responsibilities:
• Deliver day-to-day support for restaurant-related applications, diagnosing incidents and restoring service with minimal disruption to operations.
• Administer user access and account-related tasks within Active Directory, including permissions, authentication support, and issue resolution.
• Troubleshoot desktops, workstations, peripherals, and other computer hardware to ensure dependable performance across business locations.
• Support and maintain technology solutions associated with Dell Technologies, coordinating repairs, replacements, and device readiness as needed.
• Investigate connectivity and infrastructure issues involving Cisco technologies and work to resolve network-related service interruptions.
• Document support activity, recurring issues, and technical resolutions to improve service quality and knowledge sharing.
• Collaborate with internal teams and site personnel to identify root causes, recommend corrective actions, and prevent repeat problems.• Experience providing application support in a business environment with direct end-user interaction.
• Working knowledge of Active Directory administration and user access support.
• Hands-on background supporting computer hardware, including troubleshooting and component replacement.
• Familiarity with Dell Technologies equipment and standard enterprise device support practices.
• Understanding of Cisco technologies related to connectivity, troubleshooting, and basic network support.
• Strong problem-solving skills with the ability to prioritize multiple technical issues in a service-driven environment.
• Clear written and verbal communication skills suited to documenting issues and assisting non-technical users.