Computer (IT) Telephone (Remote) Support Manager

Job Description

Job Description

We are a well-established, reputable IT provider with locations and customers across the country.

We are looking for an experienced Remote Support Manager to manage our Remote/Telephone Support Team in support of customers around the United States. This person will work out of our Fort Collins, Colorado office.

RESPONSIBILITIES

• Lead a team of technicians providing remote technical support including troubleshooting IT related issues.
• Oversea and manage our Technical Support ticketing system
• Troubleshoot, diagnose and repair issues with servers, computers, printers, scanners, firewalls, Wireless Access Points, remote connections, software connectivity, etc.
• Remote hardware/software installations including servers, computers, printers, scanners, switches, firewalls, Wireless Access Points, etc.
• Ensure cloud and onsite data/server backups and remote monitoring of client assets.
• Respond to client support tickets in a prompt and timely manner.
• Follow up with offices to ensure customer satisfaction.

QUALIFICATIONS

• Proficiency with Windows-based servers, systems, and software, including Server 2016 and newer, and Windows 11.
• Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
• Experience and efficiency with all areas of networking and domain administration.
• Good understanding of virtual machines.
• Excellent customer service, reporting, follow through, and time management skills.
• Occasional out of area/state travel may be required.

The pay scale for this position is approximately $25 per hour (DOE)

Full-time Monday – Friday 8am to 5pm

Paid holiday, sick days, and vacation (after one year) included.

Please Note: Because employees have access to confidential information, all employment offers are contingent upon the successful completion of a background check after an offer has been made and accepted.