Job Description
Job Title: Hardware Support
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Job Location: Bellevue WA
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Job Type: Full-Time
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Job Description
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We are looking for an experienced Technical Support Engineer with strong hands-on experience in computer hardware troubleshooting and end-user IT support. The ideal candidate should have excellent troubleshooting skills and the ability to diagnose and resolve hardware, desktop, laptop, and peripheral-related issues.
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Key Responsibilities
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- Provide technical support to end users for desktop, laptop, and hardware-related issues.
- Diagnose and troubleshoot hardware failures, including desktops, laptops, monitors, keyboards, mice, and docking stations.
- Install, configure, upgrade, and maintain computer hardware and peripherals.
- Troubleshoot operating system, driver, and device connectivity issues.
- Support printer, scanner, and other peripheral installation and configuration.
- Perform hardware replacements, upgrades, and basic preventive maintenance.
- Troubleshoot Windows 10/11 and basic network connectivity issues.
- Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
- Maintain hardware inventory, asset records, and equipment assignment details.
- Escalate complex technical issues to the appropriate support teams.
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Required Skills
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- Strong hands-on experience in desktop and laptop hardware troubleshooting.
- Good knowledge of computer components, hardware installation, and replacement.
- Experience supporting Windows 10/11 operating systems.
- Knowledge of printers, scanners, monitors, docking stations, and other peripherals.
- Basic understanding of networking, LAN, Wi-Fi, and VPN connectivity.
- Experience with ticketing tools such as ServiceNow or similar platforms.
- Strong communication, customer service, and problem-solving skills.
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Preferred Qualifications
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- 3+ years of experience in Hardware Support, Desktop Support, IT Support, or Service Desk roles.
- Experience supporting enterprise users in a corporate environment.
- Ability to independently diagnose and resolve common hardware and desktop issues.
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