Job Description
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- Hands-on experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or comparable open-source telephony components
- Prior participation in a contact center platform migration or replacement
- SIP debugging tooling: sngrep, sipgrep, Wireshark, HOMER
- Infrastructure as Code: Terraform, Ansible, or comparable
- Monitoring and observability tooling: Splunk, Grafana, Prometheus, Datadog
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1. ROLE SUMMARY
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- The Client operates an internal contact center platform supporting its own helpdesk and employee support organizations. The helpdesk runs continuously and the platform serves users worldwide.
- The Client is seeking a contracted Contact Center Systems Engineer to support and maintain the incumbent commercial platform while contributing to the implementation of a successor platform built on open-source telephony components. The resource joins a small distributed engineering group and coordinates with Client engineers in other regions.
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