Job Description
Job Title: IT Support Technician
\n
Location: Dayton, OH
\n
Position Type: Full-time, Direct Hire
\n
Salary Range: $60-65,000 (negotiable based on experience)
\n
\n
Summary:
\n
Verigent's client is seeking a motivated IT Support Technician to provide onsite technical support in Dayton, OH.
\n
\n
Responsibilities:
\n
• Provide onsite technical support to end users.
\n
• Troubleshoot and resolve hardware, software, connectivity, and basic network issues.
\n
• Install, configure, and maintain computers, peripherals, phones, and other IT equipment.
\n
• Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.
\n
• Assist with workstation deployments, equipment replacements, and technology upgrades.
\n
• Troubleshoot network connectivity, cabling, printers, and peripheral devices.
\n
• Create, update, and maintain service tickets and technical documentation.
\n
• Escalate complex technical issues to senior IT, network, or telecom personnel as needed.
\n
• Follow IT procedures, security requirements, and safety protocols.
\n
• Assist with other onsite IT and telecommunications projects as assigned.
\n
\n
Qualifications:
\n
• IT support, help desk, desktop support, telecommunications, and/or VoIP experience highly preferred.
\n
• VoIP, PBX, telecom, or telephone-system experience is a plus.
\n
• Basic understanding of TCP/IP, networking, and troubleshooting.
\n
• Experience supporting Windows computers and common peripherals.
\n
• Strong problem-solving and troubleshooting skills.
\n
• Excellent communication and customer service skills.