Job Description
Job Description
RTC Services is looking for a full-time IT Specialist who wants to use technology to make a meaningful difference. Based on site in Bellefontaine, Ohio, this role helps keep our systems running smoothly so staff can stay focused on serving the community.
If you enjoy solving problems, supporting people, and improving the tools employees rely on every day, this is a great opportunity to bring your technical skills to a collaborative, mission-driven team.
About RTC Services
RTC Services is a private, nonprofit 501(c)(3) organization in Bellefontaine, Ohio, with more than 55 years of service to the community. We support individuals with disabilities through services that promote employment, community involvement, and independence. Our team's work helps people build skills, reach goals, and participate more fully in daily life.
About the Role
As our IT Specialist, you will be a trusted technology resource for staff across the organization. You will support Microsoft 365 administration, troubleshoot hardware and software issues, prepare endpoint devices, manage technology assets, and train employees on internal systems. This role is ideal for someone who combines technical know-how with patience, clear communication, and a service-minded approach.
Essential Functions
- Administer Microsoft 365, including security policies, groups, accounts, SharePoint, OneDrive, and account troubleshooting.
- Help staff resolve IT and system-support issues, escalating to the Managed Services Provider when needed.
- Support backup and data-recovery tools, including CloudAlly and Proofpoint.
- Install, update, test, and configure software for end users.
- Maintain endpoint devices through routine preventative maintenance.
- Prepare endpoint devices for new hires and refresh cycles.
- Securely wipe devices for recycling, replacement, or refresh.
- Assist with IT asset management, including ordering, tracking, and warranty documentation.
- Train staff on internal systems during onboarding, rollouts, projects, and new initiatives.
- Contribute to special IT and technology projects as assigned.
QualificationsMinimum Requirements
- Bachelor's degree in Information Systems, Information Technology, Computer Engineering, or a related field.
- Three or more years of IT experience.
- Experience with network hardware and software, Microsoft 365, cloud environments, laptops, mobile device management, security systems, cameras, tablets, and mobile phones.
- Strong troubleshooting, critical-thinking, and problem-solving skills.
- Ability to prioritize tasks, stay organized, and manage competing deadlines.
- Clear, professional written and verbal communication skills.
- Strong documentation skills and a collaborative approach across teams.
Benefits and Perks
- Health, dental, and vision coverage.
- Employer-paid life insurance and AD&D coverage.
- Supplemental life insurance options.
- 401(k) with employer match.
- Paid vacation, floating holidays, and holidays.
- Public Service Loan Forgiveness (PSLF) eligibility.
- Work with a CARF-accredited nonprofit organization.