Job Description
Provide reliable technical assistance to corporate office users, distributed field users, and educational institution users. This role supports day-to-day technology operations through ServiceNow, resolving hardware, software, device, and connectivity issues while maintaining accurate service records and asset information.
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Responsibilities
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- Manage and resolve support tickets in ServiceNow.
- Provide technical assistance to corporate office, distributed field, and educational institution users.
- Troubleshoot desktop hardware and software issues.
- Install and configure software and user devices.
- Diagnose network connectivity and related technical issues.
- Track IT assets and maintain accurate inventory records.
- Document troubleshooting steps, resolutions, and support activities.
- Escalate complex or unresolved issues through appropriate channels.
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Preferred Qualifications
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- 3+ years of experience in desktop support.
- Experience with Windows administration and Microsoft 365.
- Hardware troubleshooting expertise.
- Knowledge of IT service management practices.
- Strong technical documentation and problem-solving skills.
- Customer service experience.
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