Information Technology Support Engineer
Technology
Job Description
Senior IT Support Engineer
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📍 Miami, FL (Onsite)
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💼 Full-Time
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A leading publicly traded organisation is seeking a Senior IT Support Engineer to provide high-touch technology support to the end users in the office and supply chain floor.
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Key Responsibilities
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- Deliver white-glove IT support to senior executives and executive assistants
- Serve as a senior escalation point for complex desktop, mobility, and end-user issues
- Support a global workforce across office, remote, and travelling users
- Manage onboarding, offboarding, device provisioning, and user access requests
- Participate in an on-call rotation supporting business-critical and executive technology needs
- Maintain executive-ready spare devices and coordinate rapid device replacements when required
- Provide AV and conferencing support for board meetings, leadership events, and critical business presentations
- Administer and support Microsoft 365, Entra ID, Intune, Windows 11, Apple devices, and endpoint management platforms
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Required Experience
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- Experience with: Endpoint Management, Office 365, IAM, Intune, Networking, Automation
- Experience troubleshooting Autopilot
- Experience working in an office and/or shop floor environment
- Ability to work as an individual contributor
- Experience working across Tier 1 - Tier 3 level tickets
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