Desktop Analyst

Job Description

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• Job Description:

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• Fully owns the evaluation of hardware and software requests that support current and future IT requirements.

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• Responsible for evaluating client requests, prioritizing and coordinating case workflow and managing client escalations.

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Job Family/Major Accountabilities Requires:

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• Working knowledge of infrastructure technology.

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• Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment.

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• Requires working knowledge of all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies.

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• Requires troubleshooting capabilities of the operating systems, and OS modifications.

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• May install and configures non-standard and legacy applications.

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• May assist with the resolution of advanced issues.

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• Typically would work on or coordinate projects of moderate size and organizational span.

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• Projects would typically have low to moderate budget impact.

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Skills:

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Physical/Mental Requirements:

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• Excellent communication and interpersonal skills.

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• Able to motivate and direct team members to build productive, cooperative work teams.

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• Work well both independently and as a member of a high performance team.

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• Proactive, innovative, and creative in meeting customer and enterprise needs.

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• Proficient PC skills; including working knowledge.

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• Thorough knowledge of business unit’s functions and applications.

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• Strong analytical, problem solving, organizational, and planning skills.

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• Understanding of project management theory and team dynamics.

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• Proven ability to effectively collaborate with others, initiate action, and adapt to change.

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Knowledge/Skills Requirements:

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• Excellent verbal and written communication skills.

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• Excellent interpersonal skills.

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• Experience supporting multi-platform environments including the following Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris.

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• Good understanding of the following hardware and network topologies/protocols HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol Individual may participate in a rotating primary support role.

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• This includes after hour and weekend support as required Periodic travel to support business initiatives is required.

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• Ability to work effectively in a team environment.

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• System Imaging

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• Previous Healthcare IT experience

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• Superior analytical and statistical skills

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• Knowledge of Meraki and Fortinet equipment and their dashboards

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• Familiarity with the Installation, Configuration, and/or Support of Physics Applications and Healthcare EMRs such as: Varian ARIA & Eclipse, Sun Nuclear products, OncoEMR, ELEKTA MOSAIQ.

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Education:

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• Two year degree in Computer Science or equivalent expe

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