Job Description
Job Description
SYSTEMS ENGINEER III – AV/COLLABORATION ENGINEER
Location: NASA Johnson Space Center (JSC), Houston, TX
Work Arrangement: 100% On-Site
Clearance Requirement: Public Trust
Education: Bachelor's Degree
SUMMARY
Noetic is seeking a highly skilled Systems Engineer III – AV/Collaboration Engineer to design, deploy, integrate, and manage workplace collaboration environments at NASA Johnson Space Center. The ideal candidate will have hands-on experience with Microsoft Teams Rooms (MTR), Logitech, Crestron, Cisco, and other conferencing technologies, along with a strong understanding of AV systems, networking, Microsoft 365, and collaboration infrastructure. This role will serve as a technical subject matter expert responsible for maintaining reliable, high-quality collaboration environments, troubleshooting complex AV and connectivity issues, and supporting the deployment and lifecycle management of collaboration technologies across JSC and other NASA centers as needed.
PRIMARY RESPONSIBILITIES
-
Design, deploy, integrate, and manage physical workplace collaboration environments at NASA Johnson Space Center and support collaboration environments across other centers as needed.
-
Serve as a subject matter expert for Microsoft Teams Rooms (MTR), including Logitech, Crestron, Cisco, and other conferencing technologies.
-
Install, configure, maintain, and troubleshoot conferencing systems and peripherals, including displays, cameras, microphones, speakers, and other collaboration hardware.
-
Lead physical installation, structural mounting, cable management, and hardware configuration of MTR Windows and Android endpoints.
-
Manage and monitor Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, Cisco Control Hub, Crestron XiO Cloud, Logitech Sync, and other approved tools.
-
Monitor hardware health, device status, and peripherals to maintain high availability and optimal audio/video quality.
-
Plan, test, and deploy software updates, security patches, and OEM firmware upgrades.
-
Provide hands-on troubleshooting for complex audio, video, control programming, and connectivity issues.
-
Evaluate, select, and standardize Microsoft Teams-certified AV hardware, including microphones, cameras, DSPs, and control panels.
-
Configure Teams resource accounts and Exchange integrations.
-
Support enterprise and federal Conditional Access policies and network optimization, including Quality of Service (QoS).
-
Apply systems engineering concepts to the design, development, integration, and testing of cloud, hardware, software, and system-level requirements.
-
Develop integrated system test requirements and strategies and support overall system-level testing.
-
Some travel may be required to support installation teams at other centers.
BASIC QUALIFICATIONS
-
Bachelor's degree.
-
3–5+ years of experience in AV engineering, unified communications, or collaboration workspace management.
-
Direct, hands-on experience deploying and programming Logitech, Crestron, Cisco, and other conferencing devices.
-
Strong knowledge of Microsoft Teams Rooms architecture across Windows and Android ecosystems.
-
Experience with Microsoft Teams Rooms hardware, networking, software, and management tools.
-
Understanding of collaboration and conferencing control environments.
-
Ability to read high-level wiring diagrams for installation and troubleshooting.
-
Understanding of Crestron and AMX control systems, display technologies, and audio/video switching technologies.
-
Understanding of AV-over-LAN technologies and audio DSP configuration and gain structure.
-
Solid understanding of TCP/IP, DHCP, DNS, and firewall rules.
-
Experience with Microsoft 365 Conditional Access policies.
-
Experience managing Teams resource accounts, licenses, and Exchange room calendars.
-
Ability to work 100% on-site at NASA Johnson Space Center.
-
Ability to obtain and maintain the required Public Trust designation.
PREFERRED QUALIFICATIONS
-
Microsoft MS-700 – Managing Microsoft Teams certification or specialized Microsoft Teams Rooms training.
-
CTS – Certified Technology Specialist certification.
-
CTS-I – Certified Technology Specialist – Installation certification.
-
Knowledge of government network and hardware security requirements.
-
Experience supporting enterprise or federal collaboration environments.