Job Description
Job Description
We need a nerd with social skills. Someone with a genius for clearly explaining technical issues to executives who may not have time for a lecture. The ability to act independently and the judgment to know when to reach out for help is key. We need somebody with the potential to be a mentor and a manager as they grow in the company.
We have worked hard to build a team of strong personalities that love what they do. Our team mostly worked at Apple in one capacity or another in the past, and we have tried to carry much their culture into our own. Our organization has minimal bureaucracy and red tape and allows you to freely voice ideas and suggestions.
As a company we are committed to a work/life balance. It is rare for us to ask for after hours work, with the company wide average overtime worked less than 15 minutes per week. Schedule is typically 8am-5pm, Monday through Friday. Occasionally you will be asked to work a different schedule to accommodate travel, typically on weeks when travel is required we require a 4/10 schedule.
Someone who likes puzzles and who thrives in an ever-changing environment will love this job. There is always a new thing to be learned, a new idea to be tested, and the ways in which we can improve how we work together and for our clients.
TerminalSolutions is run by a hands-on owner who works alongside the team in the field and from the back office. We don’t pigeonhole our team, we expect everyone to be able to diagnose issues on a Mac, isolate network problems, recommend solutions to customers and speak articulately to how technology can shape workflows and culture in our client's companies.
TerminalSolutions is a Managed Services Provider that offers on-site and remote support for clients throughout the South and Southwest, with teams centered in San Antonio, Austin and Dallas/Ft Worth. Our daily work is a mix of on-site troubleshooting/consultation and remote support for our clients. Our clients come from all walks of life, ranging from home users all the way up to enterprise clients with hundreds of users. We fix what is broken, provide guidance for our clients and educate their users. Our focus is relentlessly on our customers and what is best for them.
We focus on providing best-in-class remote support for our clients, but we do require that our team be willing to go on-site when needed to perform service that is impractical remotely. We are a hybrid work environment, with frequent on-site work performed at customer locations. During initial 120 days with the company we expect four days per week in office, in office time will vary after that. The ability to work effectively from home on a regular basis is a requirement of the job.
At this time we are accepting applications for Full-Time candidates only.
We do have some specific requirements for this job:
- The position is located in the San Marcos, TX area, and residence within the area or surrounding towns is required.
- Must have drivers license, reliable transportation and legally adequate insurance. Proof will be required.
- Excellent written and verbal skills. This job is as much about explaining why something went wrong as fixing what has broken.
- Ability to stand alone and evaluate issues with the judgement to know when to get help from the rest of the team is very important.
- Some experience providing IT support or technical work (auto repair, robotics, etc) is a key sign of a successful candidate.
- This role will require occasional overnight travel, so reasonable access to Austin (AUS) and/or San Antonio (SAT) airports will be required. We will reimburse you for the costs of a TSA Pre membership.
Things that will make us sit up and pay attention:
- Apple Certifications/Experience as a Genius, Genius Admin, Family Room Specialist or similar.
- Experience with Cisco Meraki and Ubiquiti networking equipment
- Mobile Device Management experience
- Linux server administration experience
Key benefits of this job:
- Two and a half weeks paid time off annually.
- Access to a 401k account (Up to 4% matching)
- One month maternity/paternity leave for eligible employees.
- We are more interested in what you know than where you went to school
- Work life balance - we very rarely work outside of an 8-5 office schedule.
- Health Insurance is NOT provided at this time.
Payscale:
- $20 to $30 per hour depending on experience
Company DescriptionTerminalSolutions is an Apple-focused Managed Service Provider that provides on-site and remote support for clients throughout the South and the Southwestern United States, with teams centered in San Antonio, Austin, and Dallas/Ft Worth.
Company Description
TerminalSolutions is an Apple-focused Managed Service Provider that provides on-site and remote support for clients throughout the South and the Southwestern United States, with teams centered in San Antonio, Austin, and Dallas/Ft Worth.