Job Description
IT Project Manager V
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Location: Rosemead, CA – Hybrid (Onsite Tuesday & Wednesday)
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Duration: 18-Month Contract
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Schedule: Monday–Friday, 8:00 AM–5:00 PM
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Work Authorization: USC or Green Card Only
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Position Summary
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We are seeking an experienced IT Project Manager V to lead an integrated technology portfolio supporting both Customer Service and IT initiatives. This role will focus on portfolio-level planning, financial management, risk and issue tracking, governance, stakeholder coordination, and executive reporting.
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The ideal candidate will be comfortable working across multiple technology workstreams and coordinating business, IT, vendors, Finance, Procurement, and senior leadership. This position will establish a structured operating model and governance framework while partnering with existing project and delivery teams rather than taking over individual workstream delivery responsibilities.
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Key Responsibilities
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- Manage an integrated portfolio workplan covering multiple technology workstreams, milestones, dependencies, critical paths, and stage-gate readiness.
- Consolidate and reconcile budgets, forecasts, actuals, contingencies, and variance explanations across business and IT organizations.
- Maintain portfolio-level tracking of risks, issues, actions, decisions, dependencies, and changes.
- Prepare weekly and monthly portfolio updates, executive dashboards, and decision-ready presentations for leadership and governance forums.
- Establish and manage governance, intake, prioritization, and change-control processes.
- Coordinate vendor and contract activities across Customer Service, IT, Finance, Procurement, and delivery partners.
- Develop and maintain project governance structures, RACI matrices, escalation paths, meeting cadences, and operating procedures.
- Partner with business and IT project leads to drive alignment, accountability, and timely resolution of issues.
- Drive closure across senior stakeholders and cross-functional teams without direct authority.
- Develop reusable PMO templates, governance materials, decision logs, reporting processes, and handoff documentation.
- Identify portfolio-level risks and delivery challenges and work with stakeholders to develop appropriate mitigation and resolution plans.
- Support continuous improvement of portfolio management and governance processes.
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Required Qualifications
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- Strong experience managing an integrated technology portfolio involving three or more significant technology workstreams.
- Experience working across both business and IT PMO environments.
- Strong background in portfolio financial management, forecasting, budget reconciliation, and variance tracking.
- Demonstrated experience with risk, issue, dependency, decision, action, and change management.
- Excellent executive communication and presentation skills, with the ability to translate complex information into clear decisions and next steps.
- Experience coordinating multiple technology vendors and delivery partners.
- Ability to influence and drive accountability across senior stakeholders without direct reporting authority.
- Experience working in hybrid Agile and stage-gated project environments.
- Strong analytical, organizational, communication, and problem-solving skills.
- Hands-on experience creating integrated project plans, executive reporting, financial summaries, and governance artifacts.
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Preferred Qualifications
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- Experience within a utility, energy, or other regulated industry.
- Experience with customer-service technology, contact-center platforms, conversational AI, billing, collections, SAP, or related enterprise systems.
- Experience establishing or mobilizing a PMO and creating sustainable governance processes.
- Familiarity with enterprise portfolio management tools and large-scale governance environments.
- Experience balancing strategic portfolio leadership with hands-on development of project and PMO deliverables.
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Education & Experience
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- Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or an equivalent combination of education and experience.
- 3–5+ years of relevant project/program/portfolio management experience, with preference for candidates who have managed complex technology initiatives and multiple workstreams.
- PMP, PgMP, or other relevant project management certification is a plus.
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