IT Support Analyst

Published: 6/14/2022

Technology

Job Description

Methuen Construction is a leading self-performing industrial and heavy civil general contractor with over 65 years of experience. We specialize in the construction of water and wastewater treatment facilities, industrial facilities, and other critical infrastructure projects. Serving private, municipal, state, and federal clients across the Northeast, we deliver innovative, well-planned projects that are completed on time and with an uncompromising focus on safety. At Methuen, we foster a culture of teamwork, respect, and a can-do attitude that values every teammate and stakeholder.

Position Summary

We are looking for an independent, motivated, and reliable IT Support Analyst to join our internal helpdesk team. In this deskside support role, you will deliver hands-on and remote technical assistance to employees across the Northeast (CT, RI, MA, NH, VT, ME). You will handle complex issues, ensure smooth day-to-day IT operations, and serve as a key point of contact for our employees. Success in this position hinges on your ability to work independently, juggle priorities from multiple stakeholders, and proactively solve problems in a distributed environment.

In this unique role, you will support the building of critical water and wastewater infrastructure across the region. More than a typical office technology support role, your technical troubleshooting and problem-solving skills will directly contribute to the success of the most important construction projects in the region.

Key Responsibilities

Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
Document solutions, update the knowledge base, and contribute to process improvements.
Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.

Required Qualifications

3-5 years of hands-on experience in a / deskside / desktop support in a Microsoft Windows based small to medium sized business environment.
Strong customer service skills and experience, with excellent verbal and written communication abilities.
Demonstrated ability to work independently and manage competing priorities effectively.
Solid understanding of basic networking concepts.
Working knowledge of identity management systems (Azure AD / Entra ID).
Experience writing and using scripts to automate routine tasks.
Proficiency with Windows 10/11 and Microsoft Office 365.
Valid driver’s license and willingness and ability to travel 10–15% within the United States and Canada.

Preferred Qualifications

Advanced knowledge of Office 365 administration (admin center, licensing, security & compliance).
Hands-on experience with Microsoft Intune for device enrollment, configuration, compliance, and autopilot deployments.
Knowledge of Microsoft Power BI and assisting employees with configurations.
Experience with APIs, such as configuring and troubleshooting.
Audit, governance, and compliance experience associated with doing business with the Federal government, such as Cybersecurity Maturity Model Certification (CMMC).
Hands-on experience with construction management tool Procore and other legacy MWH platforms Sage & HH2.
CompTIA A+, Network+, or Microsoft certifications (e.g., MS-102, MD-102).
Associate or Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent experience.

This is a great opportunity for a proactive IT professional who enjoys variety, direct user interaction, and the chance to make a real impact on a growing organization’s technology experience.

Benefits

Group health & welfare benefits including options for medical, dental and vision
Company Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
Accrued vacation time
Paid Sick and Safe Leave
Paid Parental Leave Program
10 Paid Holidays
401(k) Plan (company matching contributions up to 4%).
Employee Referral Program

Equal Opportunity Employer, including disabled and veterans.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay range - $30-35/hr. This is an hourly, non-exempt position.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment.

Why You’ll Love Working Here

Methuen Construction is widely recognized as one of the most successful, self-performing general contractors in the industry. Built on over 65 years of experience, Methuen Construction employs the highest skilled trades professionals and managers. As we expand our construction territory, diversify our client base, and enhance our operational capabilities, our need for highly skilled teammates is growing! We offer top-tier compensation and benefits, in addition to a team oriented, motivated, and respectful company culture.

#LI-HP1#LI-Onsite