Job Description
Genetec Systems Administrator – Pittsburgh, PA
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About Us:
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Specialized – One Force. Multiple Front Lines. One Step Ahead.
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Specialized delivers integrated security solutions through a portfolio of brands powered by a unified, data-driven platform. M1 Global delivers scalable enterprise security services across diverse industries, combining operational expertise, accountability, and innovation to help clients protect their people, assets, and operations.
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This role will support M1 Global.
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Role Outline:
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We are seeking a Genetec Systems Administrator to support a growing, integrated Genetec access control and video solution across a large global user base spanning 100+ locations. You will own end-to-end system management, ensure reliability and security, and collaborate with stakeholders to deliver resilient physical security services at scale.
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Key Responsibilities:
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- Administer and maintain Genetec Security Center across access control and video: add/modify devices and cameras, configure hardware, and ensure integrations remain healthy.
- Manage roles, permissions, and user lifecycle; uphold least-privilege access and audit readiness.
- Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed.
- Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records.
- Provision and manage intercom systems via Sipelia; optimize call routing, audio quality, and availability.
- Develop and deliver operational reports (events, alarms, access audits, uptime) that inform stakeholders and compliance teams.
- Oversee third‑party plug-ins including video analytics and biometric integrations; validate compatibility, performance, and licensing.
- Administer key management solutions and workflows; ensure chain-of-custody, auditing, and incident procedures.
- Maintain configuration standards, documentation, and runbooks; contribute to knowledge base for global support teams.
- Partner with facilities, security operations, and network teams to diagnose cross‑domain issues and drive timely resolution.
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Relocation Opportunity
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- Relocation assistance is available for qualified candidates.
- This position is part of a regional search for qualified Genetec professionals. Candidates currently located outside of Pennsylvania are encouraged to apply, particularly those with relevant experience in Northern Virginia / Data Center Alley, Ohio, the Mid-Atlantic region, and other major data center, technology, enterprise security, or physical security markets.
- The successful candidate will be based in Pittsburgh, PA and must be willing to relocate to the area.
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Required Qualifications:
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- Hands-on experience supporting Genetec enterprise environments at scale (multi-site, multi-region), including Security Center administration.
- Demonstrated ability to independently configure, troubleshoot, and support Genetec systems—not simply monitor or use the platform as an end user.
- Experience supporting Genetec environments at scale, including multi-site, multi-region, enterprise, data center, corporate, or other complex environments.
- Certifications and strong familiarity with: Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
- Proficiency in core operational domains: device provisioning, camera and access control configuration, role/user management, patching/firmware, and incident troubleshooting.
- Strong analytical and problem-solving skills with a customer-focused mindset and clear communication across technical and non-technical audiences.
- Experience collaborating with vendors and cross-functional teams in change-controlled environments.
- Must be willing to participate in the Company’s preemployment screening process and continuously meet any applicable state, county, and municipal requirements.
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Preferred Qualifications:
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- Experience in system conversions/migrations (e.g., platform consolidation, controller/reader transitions, camera fleet refresh).
- Knowledge and familiarity with: OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID Encoding, Facial Biometrics.
- Exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
- Experience documenting standards, creating runbooks, and coaching level 1/2 support teams.
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Pay & Benefits:
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- Salary Range: $130,000-$140,000/yr
- Comprehensive health benefits
- 401(k) plan
- Opportunities for career growth and advancement
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Tools & Technologies: Genetec Security Center, Sipelia, ClearID; Axis/Mercury/2N/HID/Fargo/Life Safety Power; Idemia/Princeton Identity; KeyWatcher/Traka/Assa Abloy; SQL; network protocols (TCP/HTTPS/SIP); RFID and biometric technologies.
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