System Software Support Engineer - 1st

Job Description

Job DescriptionEmployment Type: 1st Shift, Full-time, temp-to-hire Job Brief
Kable Workforce Solutions is hiring a System Software Support Engineer for our client. This role is responsible for the configuration, installation, maintenance, and support of digital products, which include the automation cell controller software systems and the machine monitoring integrated software systems.
What’s a Typical Day Like?

• Configure, install, and support digital products that include cell controller software systems and machine monitoring software systems. This includes the configuration and setup of a Microsoft Windows-based PC at both Mason and customer locations.
• Setup and configuration of the machining centers connected to the digital products. This includes the setting of parameters and the installation of resource data, such as NC programs, in the machine control system to support the integration of the digital products.
• Provide technical support to resolve issues/problems with digital products. The support includes both on-site and by phone for all existing installations.
• Work with customers to define the initial requirements of the automated machining systems that incorporate digital products and provide suggestions for changes and improvements as may be needed that meet the customer’s requirements.
• Perform detailed testing and debugging of new digital software products and updated versions of existing products prior to field release as well as after release.
• Perform training for digital products, both in the office and at the customer location as required.
• Set up and configure machining center options requiring PC-based support knowledge to complete the setup process.
• Provide professional and technical assistance to sales engineers, regional managers, and distributor sales personnel in answering customer questions and providing demonstrations of digital products as necessary.
• Develop, document, and maintain configurations and installation documents for digital products following the “MAP” procedures.

What Are the Requirements of the Job?

• An in-depth understanding of products [machining center and digital] and services, including experience with Fanuc CNC controls.
• An understanding of the NC programming constructs for the Fanuc CNC control systems.
• An in-depth understanding of Microsoft Windows O/S platforms (i.e. Windows 10, Windows 11 & Windows Server platforms) including configuration, installation, recovery & support.
• Experience in TCP/IP networking and Ethernet cable architecture.
• Experience with IT-related responsibilities and network Domain architectures.
• Capable of executing tasks and projects with limited supervision.
• Exceptional phone support and software/hardware troubleshooting skills.
• Proficient in Microsoft Word, Excel, Access, Outlook, Project, and PowerPoint.
• Ability to work with a variety of functions within the business, including sales, service, and engineering.
• Experience with Structured Query Language (SQL), Database structure, installation & support (Microsoft SQL 2005 Express, 2014 Express, 2017 Express, 2019 Express & PostgreSQL).
• Effective verbal and written communication skills that include both communications internal and with customer base.
• Willingness to travel to customer locations sometimes up to 70% depending on project requirements.
• Ability to work in fast-paced environment.
• Ability to move or lift up to 50+ lbs.
• Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
• Ability to utilize hand/eye coordination.
• Capability to stand for prolonged periods of time
• Communication skills.

Why Choose Kable Workforce Solutions?

• Weekly Pay
• Exclusive Access Opportunities to V.I.P. Vault
• Day 1 Benefits
• Various Bonus Opportunities
• Eligibility for Employee of the Month Rewards

How to Apply And Next Steps?
Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day. About Kable Workforce Solutions
For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership. We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward. Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement here. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.