Job Description
IT Support Analyst 1
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Columbus, Ohio
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$22/hr.
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About the Role:
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Our client is seeking an IT Support Analyst 1 to provide hands-on desktop and end-user support for internal users. This role is ideal for a troubleshooting-focused IT professional who enjoys resolving hardware, software, peripheral, and connectivity issues while continuing to expand their technical skill set.
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What You’ll Do:
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• Troubleshoot Windows 10 PCs, laptops, printers, scanners, Apple mobile devices, and other peripherals.
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• Provide desktop and telephone support for hardware, software, networking, and connectivity issues.
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• Install software and equipment and perform minor repairs to hardware and peripheral devices.
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• Diagnose and resolve end-user issues, guiding users through clear troubleshooting and problem-solving steps.
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• Use ticketing systems and technical knowledge bases to document, research, resolve, and escalate issues as appropriate.
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• Perform maintenance, software installation, end-user support, and basic user training to support equipment and network performance.
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• Independently image and reimage equipment in preparation for deployment.
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What You Bring:
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• 2+ years of experience as an IT Support Analyst, PC Support Technician, Help Desk Technician, Desktop Support Technician, or equivalent role.
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• Strong hands-on knowledge of Windows 10 troubleshooting and support.
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• Experience supporting PCs, laptops, printers, scanners, mobile devices, and related peripherals.
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• Experience using ticketing software and following defined escalation procedures.
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• Ability to troubleshoot basic networking and connectivity issues.
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• Strong written and verbal communication skills with a customer-focused approach.
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• Associate degree or relevant technical certifications are preferred.
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Why Join Us?
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• 401(k) Matching Plan
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• Medical, Dental, & Vision Plans
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• Relationship Driven Process to Find Your Best Fit
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• 6 Paid Holidays
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• Regular Meetings to Ensure Quality in Your Engagement
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About Us:
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At Brooksource, relationships are the foundation of everything we do. Since 2000,
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we’ve built lasting partnerships with clients, consultants, and internal teams to
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deliver an exceptional experience across every engagement. As a trusted IT and
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Engineering services provider, Brooksource supports Fortune 500 organizations
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through Experience-Driven Staffing, Professional Services, and Elevate, our
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proprietary Workforce Transformation program. Whether you're hiring
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for software development, cloud computing, cybersecurity, data analytics,
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or enterprise IT, our customized staffing solutions are designed to align with your
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company’s unique goals, culture, and technology stack. We offer flexible hiring
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models, including contract, contract-to-hire, and direct placement to meet your
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evolving business needs.
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We are a certified partner of leading platforms, including Salesforce, AWS,
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Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end
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technology solutions. With a growing national footprint, Brooksource is redefining
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expectations in IT consulting, engineering services, and technology workforce
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solutions.
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EEO Statement:
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Brooksource is an equal opportunity employer that does not discriminate on the
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basis of actual or perceived race, color, creed, religion, national origin, ancestry,
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citizenship status, age, sex or gender (including pregnancy, childbirth, lactation
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and related medical conditions), gender identity or gender expression, sexual
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orientation, marital status, military service and veteran status, physical or mental
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disability, protected medical condition as defined by applicable state or local law,
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genetic information, or any other characteristic protected by applicable federal,
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state, or local laws and ordinances.
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Benefits & Perks
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Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health
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Savings Account, Dependent Care FSA, and supplemental coverage with plans that
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can fit each employee’s needs. We offer a 401k plan that includes a company
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match and is fully vested after you become eligible, paid time off, sick time, and
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paid company holidays. We also offer an Employee Assistance Program (EAP) that
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provides services like virtual counseling, financial services, legal services, life
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coaching, etc.
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Pay Disclaimer:
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The pay range for this job level is a general guideline only and not a guarantee of
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compensation or salary. Additional factors considered in extending an offer
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include (but are not limited to) responsibilities of the job, education, experience,
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knowledge, skills, and abilities, as well as internal equity, alignment with market
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data, applicable bargaining agreement (if any), or other law.