SR IT Consultant/Systems Administrator - Azure / VMWare / Microsoft

Job Description

Job Description

At F1 Technology Group we are seeking a Sr. IT Technical Consultant/Senior Systems Administrator to join our growing team!

• We are looking for a high-level technician that is experienced in:
  • Networking (switch configuration, VLANs, routing, monitoring tools, etc.)
  • Firewall (configuration, rules, etc.)
  • Systems Administration (Azure, Windows Server setup/troubleshooting, SharePoint)
  • SAN/NAS (storage configuration, troubleshooting, etc)
  • Backups (Veeam/Datto, best practices, etc)
• This role is a technical role so you will be responsible for both designing and implementing technology while maintaining a high level of customer communication.
• This role is responsible for the entire project life cycle from the initial design, proposal, meetings, and implementation as well as be an escalation point for other technical staff.
• This is not a remote position.
• The ideal candidate is someone who embodies our core values, is highly passionate about IT and always learning the newest latest and greatest trends in technology.

Our Core Values:

• Integrity
• Understanding
• Innovation
• Communication
• Reliability

Responsibilities:

• Oversee the installation and analysis of operating systems, network systems, software, and hardware
• Strategic consulting with clients and team to improve system/business efficiency by consulting with end users and providing innovative solutions
• Design, implement, and support server architecture including: Windows Server, SQL, VMWare, etc.
• Design, implement, and support network architecture: WAN and LAN connectivity, routers, firewalls (Sonicwall and Meraki), and security.
• Monitor system operations to detect potential problems and design, implement, and support disaster recovery solutions
• Design and present client proposals
• Implement network systems to support communication between all departments
• Provide quality assurance review of new and existing software products
• Communicate effectively with C-level and business owners
• Ability to work independently and direct a team of technicians
• System documentation maintenance and recommendations.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Functions:

• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Ability to be a technical resource for escalated tickets and provide assistance to team members
• Work through a daily schedule that has been established through the dispatch process.
• Responsible for entering time and expenses as they occur.
• Participate in on call rotation.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Qualifications:

• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to prioritize, multi-task and adapt to changes quickly.
• Deadline and detail oriented
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast-moving environment.

Education:

• BA in Computer Science, Information Technology
• Azure, Cisco, Microsoft, VMware (industry standard) certifications are a preferred
• 7 years of IT or related experience.

Company DescriptionAs a growing IT MSP provider, F1 Technology Group is seeking driven, experienced team members that are passionate about technology and customer service.

Company Description

As a growing IT MSP provider, F1 Technology Group is seeking driven, experienced team members that are passionate about technology and customer service.