Deskside Support Engineer - VIP/Executive Support
Job Description
Deskside Support Engineer – VIP/Executive Support
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Location: Rockville, MD
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Work Arrangement: Onsite
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Duration: Long-Term
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Employment: W2
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We are looking for an experienced Deskside Support professional to join a long-term enterprise IT support engagement.
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This is an excellent opportunity for someone who enjoys providing high-touch, white-glove IT support and has experience working directly with VP-level executives, senior leadership, or VIP users.
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What We're Looking For:
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3+ years of Desktop/Deskside/End User Support experience
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Experience supporting VPs, executives, VIPs, or senior leadership
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Strong Windows 10/11 troubleshooting skills
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Microsoft 365 / Office 365 experience
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Active Directory experience
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Hardware, laptop, printer and peripheral troubleshooting
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ServiceNow or another ITSM/ticketing system
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Excellent communication and customer-service skills
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Professional and polished executive-facing presence
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Ability to work onsite in Rockville, MD
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Ideal Candidate:
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Someone who can go beyond simply resolving tickets — a professional who understands the importance of white-glove service, urgency, discretion, communication, and executive-level support.