NOC Engineer II

Job Description

Job Description

ABOUT THE JOB

The NOC Engineer Tier ll will perform network surveillance to maintain the integrity of Dobson Fiber Business’ production network. The role of the NOC Engineer is to ensure the reliability of Dobson Fiber's network that serves our clients by providing support that will promote the health and stability of the network. The NOC Engineer works cross-functionally with internal resources, equipment vendors, and facility providers to resolve issues in our deployed infrastructure. They will monitor, troubleshoot, and repair Optical, SONET, DWDM, CWDM, Ethernet, and IP products and services. Requires a strong understanding of Layer 1, 2, and 3 principles with practical application across multiple HW/SW vendors. Must be able to work individually and as part of a team while multi-tasking and adapting in a fast-paced environment. Requires excellent internal and external communications skills by providing regular repair updates to external customers and internal stakeholders. This position will support a 24x7x365 work environment and will involve working weekends and holidays.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES

• Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages as required.
• Utilize the ServiceNow ticketing system for documentation, escalations, and Field Operations dispatches.
• Follow prescribed escalation (internal/external) policies within SLAs.
• Read and interpret CLR/DLRs.
• Monitor network alarm systems and the Dobson Fiber network equipment to detect service outages and network degradation conditions.
• Troubleshooting Electrical/Optical/DWDM/SONET/Ethernet/FttT/FttH issues on the network as needed.
• Timely detection of network-impacting events where Dobson Fiber has an obligation based on custom contract commitments.
• Perform fault analysis, isolation, and remediation in switching, digital, optical, and other technologies.
• Perform incident management functions for all core network events by documenting all alerts and actions taken in various systems and tools.
• Provide Single Point of Contact duties for high-risk & service-impacting events.
• Interface with customers, engineers, vendors, and technicians to resolve trouble reports.
• Provide technical assistance for service partners and ILEC technicians during service-impacting network events.
• Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, and hardware upgrades on various IP, transport, and PON platforms: Calix, Nokia, Juniper, and others.
• Train other NOC Tier I & II, engineers as needed on process and technologies.
• Work on other projects as needed.
• Be able to operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends.

QUALIFICATIONS

• 2-3+ years' experience working in NOC environment in the telecommunications industry.
• 1-2 years of dealing and communications with other Carrier NOCs to accomplish the team’s objectives.
• Cisco CCNA or equivalent certification (A Plus).
• Excellent oral and written communication skills, eager to provide outstanding customer service to internal and external clients.
• Demonstrable knowledge of the following IP protocols: BGP, OSPF, MPLS, Spanning Tree, and ISIS.
• Familiar with CWDM/DWDM (C-band, L-band, Digital DWDM) theories and protocols, must have experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g+)
• Demonstrable knowledge of the following platforms: Calix, Nokia, Ciena Wave server, Ciena Cyan, Ekinops, Turin (Force 10), Juniper, Adtran, Metaswitch VoIP/ SIP Softswitch and Session Border Controller, and others.
• Proficient troubleshooting SONET (OC-3, OC-12, OC-48, OC-192).
• Ability to troubleshoot Layer 1-3 faults in platforms listed.
• Demonstrable knowledge of various network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, SSH, and SNMP.
• Ability to acknowledge multiple network alerts and messages and determine customer and/or network impact due to symptoms presented.
• Ability to effectively direct field technicians and other personnel during troubleshooting and maintenance activities.
• Experience performing circuit testing procedures and test equipment.
• General understanding of fiber optics and reading OTDR information and GIS systems.
• Requires computer literacy: Microsoft Word, Excel, PowerPoint, SharePoint, Teams, OneNote, etc.
• Must be able to work independently and in a team environment with minimal guidance while focusing on a sense of urgency for customer-impacting issues.
• Must be able to work beyond the normal shift during outages and when working on special projects.
• Ability to solve practical problems and deal with various concrete variables in situations with limited standardization.
• Ability to interpret instructions furnished in written, oral diagram, or schedule form.
• Must be able to sit/stand for long periods and perform other physical demands in the position, including but not limited to lifting 30-40 pounds.

DESIRED QUALIFICATIONS:

• Microsoft, A+, or MCP certification.
• Cisco CCNA certification.

SAFETY EXPECTATIONS

• Compliance with company safety policies, PPE, safe driving, DOT requirements, etc.

ENVIRONMENTAL / WORKING CONDITIONS

• Flexible Shift Schedule.
• No travel required for this position
• Ability to work on-call rotation.
• Ability to have a positive mental attitude.
• Work is normally performed in a typical interior/office work environment.

PHYSICAL REQUIREMENTS

• Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
• Frequent use of eye, hand, and finger coordination enables the use of office machinery.
• Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone.
• Must be able to lift and carry or otherwise move 25 pounds occasionally.
• Visual perception to perform activities at distances close to the eyes.
• Hearing enough to understand and communicate by telephone and in person.
• Arm-hand dexterity enough to demonstrate and operate keyboards and small office equipment.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.