Senior Salesforce Developer

Job Description

Key Responsibilities

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1. Application Support & Maintenance

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• Provide expert-level troubleshooting, root‑cause analysis, and resolution of platform issues across Salesforce core, Experience Cloud, integrations, and custom components.

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• Maintain platform stability by monitoring jobs, logs, APIs, errors, governor limits, and overall system performance.

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• Develop and maintain operational documentation, runbooks, SOPs, data dictionaries, workflow inventories, and system configurations.

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• Conduct proactive maintenance, including refactoring, technical debt reduction, performance tuning, and remediation of security findings.

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2. Development, Enhancements & Modernization

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• Architect, design, and implement new features using Apex, Lightning Web Components, Flows, permission models, and data structures.

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• Lead code reviews, enforce secure coding standards, and ensure high test coverage and adherence to best practices.

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• Own and manage multi‑environment release cycles (Dev, QA, UAT, Staging, Prod) using CI/CD pipelines and version control.

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• Translate complex business requirements into scalable, maintainable, and compliant technical solutions.

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3. Integration & Interoperability

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• Design, support, and optimize API-based integrations, including MuleSoft or similar middleware frameworks.

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• Ensure reliable and secure data exchange between Salesforce and external systems involved in reporting, surveillance, analytics, and operational workflows.

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• Monitor API health, throughput, rate limits, and error handling; implement resilience patterns such as retries, queueing, and payload optimization.

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• Maintain integration mapping documentation, interface specifications, and versioning strategies.

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4. Security, Compliance & Governance

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• Ensure all work adheres to cybersecurity, identity governance, and secure SDLC requirements.

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• Implement and maintain platform-level security controls including Field Audit Trail, Event Monitoring, Platform Encryption, MFA, least privilege access, and audits.

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• Support vulnerability remediation, conduct impact assessments, and participate in architectural reviews.

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• Maintain compliance in all aspects of environment management, data access, logging, encryption, and change control.

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5. Enterprise‑Scale Operations

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• Manage sandbox strategy, refresh cadence, and environment alignment across the development lifecycle.

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• Implement advanced monitoring, alerting, observability dashboards, and performance analytics.

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• Support platform continuity through backup/restore strategies, DR planning, and failover procedure validation.

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• Conduct periodic platform health reviews and provide recommendations for stability, scalability, and long‑term optimization.

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6. Training, Knowledge Transfer & Internal Capacity Building

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• Develop structured training programs for internal teams covering administration, configuration, development, and troubleshooting.

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• Create durable documentation including architecture diagrams, workflow maps, deployment guides, operational procedures, and technical standards.

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• Mentor internal staff to ensure sustainable long-term support and enhance overall organizational Salesforce capability.

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• Facilitate post‑implementation ownership transition and ensure internal teams can independently manage ongoing enhancements.

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7. Licensing & Platform Strategy

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• Maintain expert-level understanding of Salesforce license structures, including core licenses, Experience Cloud, API usage entitlements, feature tiers, and cost impacts.

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• Map license assignments to required roles and propose adjustments to optimize cost and functionality.

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