Job Description
Job Description
We are looking for an IT Analyst to support day-to-day technology operations for a non-profit organization in North Charleston, South Carolina. This is a Contract position expected to run for 2 months, providing onsite coverage while the organization completes its permanent hiring process. The person in this role will help maintain a reliable user support environment, assist with digital platform access and roster administration, and ensure a smooth handoff of responsibilities during a staff transition.
Responsibilities:
• Provide onsite IT support for staff by resolving desktop, Windows, and general technical issues in a timely manner.
• Manage service desk requests, prioritize incoming incidents, and communicate updates clearly to end users.
• Administer user access and account-related tasks within Active Directory and other organization-approved systems.
• Maintain and update rosters for digital platforms to help ensure accurate user access and system availability.
• Troubleshoot hardware, software, and workstation problems across Microsoft Windows environments.
• Capture and transfer operational knowledge from the departing team member to support continuity during the interim period.
• Serve as the primary local technology contact for the campus and coordinate support needs with internal stakeholders.
• Document recurring issues, support activities, and resolutions to strengthen ongoing IT operations.
• Ideal candidate will have 4 years of IT experience or a similar combination of experience and education/credentials
• Hands-on experience supporting Microsoft Windows 11 and related desktop environments.
• Working knowledge of Active Directory for user account maintenance and access administration.
• Ability to diagnose and resolve basic technical issues involving hardware, software, and end-user systems.
• Experience handling service desk tickets and managing multiple support requests effectively.
• Strong communication skills with the ability to assist users in a detail-oriented, service-oriented manner.
• Comfortable working in an onsite support role in North Charleston, South Carolina.
• Ability to learn quickly, absorb knowledge during transition periods, and maintain dependable day-to-day support.