Job Description
Job DescriptionIT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded to 36 branch locations, within 9 states. Job SummaryAs an Applications Support Specialist, you are responsible for assisting with the delivery software for the company by utilizing customer service and technological skills to support the growth of the IT department. Hours and WagesMonday-Friday, 7:00AM-4:00PM $22.00-24.00 per hour, based on experienceDuties and ResponsibilitiesProvide first-level contact and proactive support for customers regarding delivery software, handheld devices, and other supported applicationsAssist with the installation, updating, and routine maintenance of software applicationsCollaborate with IT team members to escalate complex issues and contribute to solutionsDistribute phones and laptops to employeesTroubleshoot any hardware or software problemsImplement, configure, and test feasible solutionsIdentify errors in data content and coordinate resolution with customersAnalyze data and apply critical thinking in order to develop processes and informationPerform other duties as assignedSkills and AbilitiesExcellent verbal and written communication skillsWork requires problem-solving and analytical skillsProfessional telephone etiquette and customer service skillsSelf-motivated and the ability to work independentlyAdvanced computer and keyboarding skills- intermediate skills with Microsoft Office SuiteExperience with shipping, transportation, TMS, or manifesting software is preferredEducation and ExperienceAt least 18 years of ageHigh school diploma or equivalent requiredAn Associate's degree in Information Technology, Computer Science, or related field preferredPhysical RequirementsProlonged periods of sitting at a desk, working on a computer, and answering the phoneAbility to lift up to 50 pounds on occasion BenefitsHealth Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.EEO and Affirmative Action StatementSpee-Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a criminal background check.
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