Technical Support & Instrumentation Technician II

Job Description

Job DescriptionTechnical Support & Instrumentation Technician II

Location: San Diego, CA

Pay: $28–$32 per hour, depending on experience (DOE)

Schedule: Full-Time | Monday–Friday | On-site

Position Overview

We are seeking an experienced Technical Support & Instrumentation Technician II to join our team in San Diego. This position combines hands-on electronic testing and troubleshooting with technical customer support, equipment preparation, and inventory coordination.

The ideal candidate has a background in electrical or electronic testing and repair, enjoys working with technical equipment, and has strong customer service skills. This individual will play an important role in ensuring equipment is properly tested, orders are processed accurately, and customers receive knowledgeable technical assistance.

Key Responsibilities

Equipment Testing & Technical Support

• Perform equipment testing using established test procedures, measuring instruments, and computer-based testing programs.

• Read, interpret, and follow technical testing procedures.

• Document test results accurately and maintain complete testing records.

• Troubleshoot instrumentation and provide advanced technical support.

• Demonstrate proficiency across multiple areas of instrumentation.

• Assist customers with product applications, technical questions, and equipment-related issues.

Customer Service & Account Support

• Develop and maintain strong relationships with assigned customers.

• Respond to customer inquiries and complaints professionally and effectively.

• Communicate with customers and prospective clients by phone and email.

• Identify customer needs, recommend appropriate products and services, and recognize potential sales opportunities.

• Maintain accurate customer records and document communications in the company database.

• Follow up on customer concerns and ensure issues are resolved.

Operations & Team Support

• Assist with shipping, receiving, order preparation, and internal inventory.

• Monitor and expedite delayed orders to maintain customer satisfaction.

• Maintain organized customer files and records.

• Mentor and train Level I Customer Service Technicians.

• Assist with special projects and other operational responsibilities as needed.

Qualifications & Experience

• 3–7 years of experience in electrical or electronic testing and repair preferred.

• Associate degree in a technical field or equivalent combination of education, training, and experience.

• Experience working with electronic equipment, instrumentation, testing procedures, and troubleshooting.

• Ability to read and interpret technical procedures and accurately document results.

• Strong customer service and communication skills.

• Proficiency with Microsoft Word, Excel, and PowerPoint.

• Ability to work independently while contributing to a collaborative team environment.

• Environmental science or environmental monitoring equipment experience is a plus.

Compensation & Benefits

• $28–$32 per hour, DOE

• 401(k) with employer matching

• Monthly profit-sharing bonus program

• Health and dental insurance

• Employee assistance program

• Flexible spending account

• Paid time off

• Referral program

• Positive and collaborative work environment

Employment Type: Full-Time

Work Location: On-site, San Diego, CA

We are an equal opportunity employer and consider all qualified applicants without regard to protected characteristics.

You should be proficient in:

• Electrical Testing
• electronic repair
• Instrumentation Troubleshooting
• Technical Support
• Electronic Testing

Machines & technologies you'll use:

• technical procedures
• environmental monitoring equipment