Job Description
Company Description Sumeru Inc. is a global conglomerate specializing in IT Talent Augmentation and Digital Transformation services, supporting businesses worldwide since 2002. The company delivers end-to-end IT solutions including web and mobile applications, data analytics, managed services, and cybersecurity risk management. As a registered Salesforce Partner, Sumeru provides implementation, customization, migration, and managed services across multiple Salesforce clouds to help organizations maximize their platform ROI. The organization also offers comprehensive staff augmentation services, rapidly placing pre-vetted technology professionals and building cross-functional teams. In addition, Sumeru’s global digital marketing team manages campaigns in over 60 countries, offering data-driven marketing solutions such as email, websites, landing pages, and analytics.\n
Role Description The IT Technician role at Sumeru Inc. is a contract, on-site position based in Austin, TX. This role is responsible for providing front-line technical support to end users, including diagnosing and resolving hardware, software, network, and peripheral issues. The IT Technician will install, configure, and maintain workstations, operating systems, and standard applications in accordance with organizational policies and security best practices. Daily activities include responding to support tickets, documenting incidents and resolutions, and escalating complex issues to senior technical staff when needed. The role also involves assisting with user onboarding, conducting basic training on systems and tools, and contributing to routine maintenance tasks to ensure stable and secure IT operations.\n
Qualifications
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- Candidates should possess strong Troubleshooting skills to diagnose and resolve hardware, software, and network issues efficiently.
- Candidates should possess solid Technical Support and Information Technology skills to manage workstations, operating systems, and standard business applications.
- Candidates should possess effective Customer Service skills to communicate clearly, manage expectations, and support users with patience and professionalism.
- Candidates should possess Training capabilities to guide users on basic system usage, security practices, and new tools or processes.
- Knowledge of Windows and/or macOS environments, basic networking (TCP/IP, DHCP, DNS), and common productivity tools (e.g., Microsoft 365 or Google Workspace).
- Ability to document issues and resolutions, follow standard operating procedures, and work collaboratively with cross-functional IT teams.
- Relevant certifications such as CompTIA A+, Network+, or equivalent practical experience in an IT support or helpdesk role.
- High school diploma or equivalent required; additional technical education or training in Information Technology is beneficial.
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