Job Description
Job Description
- Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
- 1 to 4 years of relevant IT support or service desk experience.
- Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
- Provides a full range of on-site and remote end-user support for the network.
- Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications.
- Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems.
- Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
- Maintain inventory records for hardware, software licenses, and IT supplies.
- Escalate complex or network-wide issues to senior system or network administrators.
- Strong communication, patience, customer service mindset, and problem-solving abilities
- Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
\nCompany Description
Indotronix, founded in 1986 in New York, is a leading provider of IT, Engineering, Clinical, Scientific, and Professional staffing solutions.
As part of the Indotronix Avani Group, the company serves Fortune 500 organizations across diverse industry verticals.
With decades of industry experience and long-standing client relationships, Indotronix is recognized as a trusted talent and consulting services partner.
Company Description
Indotronix, founded in 1986 in New York, is a leading provider of IT, Engineering, Clinical, Scientific, and Professional staffing solutions.\nAs part of the Indotronix Avani Group, the company serves Fortune 500 organizations across diverse industry verticals.\nWith decades of industry experience and long-standing client relationships, Indotronix is recognized as a trusted talent and consulting services partner.