Job Description
Job DescriptionJob Summary
Network Administrator, WAN
Job Responsibilities
- Provide 24/7 WAN transport operations support.
- Troubleshoot and develop solutions using LAN/WAN protocols, including BGP, OSPF, and EIGRP.
- Configure, monitor, and troubleshoot IP/MPLS backbone networks.
- Assist with installation and configuration of existing and new WAN transport systems.
- Develop standardized testing and cutover plans for new WAN equipment.
- Establish testing and remote-monitoring procedures to ensure reliable WAN operations.
- Collect and analyze networking metrics to identify substandard network performance.
- Configure and troubleshoot Quality of Service (QoS), including policing, shaping, and queuing.
- Document and report bandwidth and network security incidents for analysis and trending.
- Provide first-level technical support to users and escalate complex issues when necessary.
- Act as a technical consultant and provide recommendations for optimizing WAN transport networks.
- Identify and evaluate the operational impact of network outages.
- Coordinate with external agencies for outage resolution.
- Perform required outage notifications according to established policies and procedures.
- Support daily communication status reporting.
- Provide general networking support.
- Provide LAN support.
- Provide WAN enterprise support.
- Provide technical and general operations and maintenance (O&M) support.
- Prepare and maintain technical documentation and reports.
- Support meetings and technical briefings.
- Provide functional training as required.
- Support CONUS and OCONUS deployments and temporary duty travel as required.
Required Qualifications
- 3+ years of relevant experience.
- Experience with firewalls.
- Experience supporting enterprise LAN and WAN environments.
- Experience with Microsoft server installation and administration.
- Knowledge of server roles and Active Directory.
- Experience with storage, performance management, and server maintenance.