Job Description
Position : Desktop Support;
Location : Marshalltown, IA(Onsite);
Type : Full time
Primary Skill Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware/software troubleshooting and resolution
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
- L1 level network troubleshooting and resolution for LAN Connectivity
- Hands & feet support to Backend team for Network/Server/application issue
- Working with vendor support contacts to resolve technical issues
- Labelling Racks & devices
- Server mounting/movement
- Network & Sharing printer installation
- Knowledge of Office 365 support
- Coverage/compliance software installation and troubleshooting
- Good communication skill
- Good Knowledge of DHCP, DNS.
- Maintain IT inventory, coordinate vendor support, and assist with procurement
- Support Mac devices
- Strictly adhere to defined Service Level Agreements (SLA’s)
- Support recurring meetings, events, and after-hours activities as required
- Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Preferred Skills:
• Excellent problem-solving, communication, and documentation skills
• Ability to work independently and manage technical issues.
• Willingness to learn new technologies and adapt to different roles
- Good to have any or more certificates such as:
- CompTIA A+,
- Microsoft Certified Desktop Support Technician