Job Description
Job Description
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.
At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
We are seeking a highly skilled Senior ServiceNow Developer. The ability to obtain a public trust clearance is required.
Key Responsibilities:
- Extensive ServiceNow development experience including: modules, workflows, and integrations on the ServiceNow platform. This includes proficiency in core modules like ITSM, HRSD, CSM, NowAssist, RAPTOR DB, Workflow Data Fabric, and CMDB.
- JavaScript and ServiceNow scripting proficiency: Expertise in JavaScript (including Glide APIs) for client-side and server-side scripting to customize and extend the platform's capabilities.
- Experience with AI integrations: Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics.
- Large Language Model (LLM) familiarity: Understanding of LLM concepts and ability to leverage them for tasks like natural language understanding and optimization of system instructions.
- NowAssist product utilization: Experience in building and maintaining solutions using NowAssist features and related technologies such as AI Search, Virtual Agent, Skills Builder, AI Agent Studio, and Workflow Builder to build chatbots and enhance business processes.
- Integration skills: Expertise in using REST/SOAP APIs and other integration methods to connect ServiceNow with external systems, including external AI services like OpenAI, Azure Cognitive Services, or Google Cloud AI.
- Strong communication and collaboration skills: Ability to work with cross-functional teams, understand requirements, and effectively communicate technical concepts to non-technical stakeholders.
- Problem-solving and analytical skills: Demonstrated ability to identify issues, diagnose root causes, and implement effective solutions.
- Experience with conversational AI platforms: Familiarity with platforms beyond NowAssist like Moveworks or Microsoft Copilot.
- Agile methodologies and DevOps practices: Experience working in an Agile environment and understanding CI/CD pipelines.
- Cloud-native application development and serverless architectures: Understanding these concepts is increasingly relevant for ServiceNow development and AI integration.
- UX/UI Design: Experience creating user-friendly interfaces for chatbots and other ServiceNow applications.
- Understanding of RaptorDB Architecture: Knowledge of RaptorDB as ServiceNow's high-performance hybrid transactional and analytical processing (HTAP) database built on PostgreSQL.
- Experience with Performance Optimization: Ability to leverage RaptorDB's capabilities to achieve faster response times, accelerate transactions, and boost throughput in ServiceNow applications.
- Real-time Analytics Expertise: Understanding of how RaptorDB enables real-time analytics and its application in driving AI agents and informed decision-making within ServiceNow workflows.
- Scalability and Performance Tuning: Knowledge of RaptorDB's scalability features, including vertical and horizontal scaling, and experience with performance tuning using workload management rules and priority settings.
- Data Integration with External Sources: Understanding of how RaptorDB facilitates integrating and analyzing data from various sources to gain comprehensive insights across workflows.
- Experience with Database Migration (a plus): While not explicitly stated as a requirement for developers, familiarity with the RaptorDB migration process and understanding that application layer functionalities remain the same before and after migration would be beneficial.
Required Qualifications:
- Master's Degree and 12 years of experience
- Proficient in JavaScript, ServiceNow APIs, and Agile methodologies.
- ServiceNow certifications: Relevant certifications like Certified ServiceNow Developer or AI certifications
- Ability to obtain a public trust clearance
Physical and Mental Qualifications:
- Maintain focus and awareness throughout scheduled working hours.
- Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
- Lift and move objects weighing up to 15 pounds as needed.
- Exhibit excellent verbal and written communication skills, with a strong command of the English language.
- Demonstrate the ability to work independently while also collaborating effectively as part of a team.
- Quickly learn and retain routine tasks and processes.
- Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
- Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
- Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).
If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!
DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.
DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.