Job Description
Job Description
Job Title: PV Systems Temp Support
Site Location: Saint Joseph MO 64506
Contract Duration: 21 Months
Hours: 8 to 5
Job Description:
- Responsibilities during RFP project
- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- Product Dictionary updates and new entries
- Product Family maintenance
- Product Line updates
- Responsible for triage tickets for system support
- 1st line of support for PV System tickets
- Support new user set up in PV Systems
- PV Systems set up
- Curricula assignments
- Mailbox maintenance
- Supporting initial login for new users
- Support Training coordination for PV User community
- New User trainings
- Support communication to PV System User community
- Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- Case Type Changes.
- Product Family verifications.
- Supports review of PV Documentation.
- Support PV Documentation organization and archiving.
- Supports dashboard maintenance and monitoring.
- All other duties assigned by Leadership.
Skills:
- Experience with GxP computerized systems.
- Experience with SQL.
- Well organized; ability to prioritize assigned tasks.
- Experience working within a team environment.
- Experience with customer service.
Education:
- IT or Business Degree (Associate or Bachelors)
- Preferred: Experience with global systems and users