Job Description
Title : Genesys Cloud Architect
Location : Hartford, CT
Duration : 12+ Months
Rate : OPEN
Visa Status : USC/GC
In-Person Interview : No
Relevant Experience (in Yrs.) : 5+
Detailed Job Description:
Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Thanks, and Regards
Prasanna Kumar
Team Lead
Ascii Group LLC
Email: prasanna.bommu@asciigroup.com
Phone: 13134350820/ (248) 476-7600 Ext 112