Job Description
Job Title: Technical Support Engineer
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Location: West Chester, OH
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Work Arrangement: On-site
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Employment Type: Contract
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Duration: 6+ Months
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Domain: Technical Support / IT
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Pay Rate: $30–$32/hour
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Application Deadline: 16th Oct, 2026
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SKILLS REQUIRED
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- Technical troubleshooting and problem-solving
- Hardware and software support
- IT systems and application support
- Issue diagnosis and resolution
- Strong communication and customer service skills
- Technical documentation and reporting
- Ability to manage and prioritize support requests
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POSITION OVERVIEW
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We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system-related issues, and support day-to-day IT operations. The ideal candidate will have strong analytical skills, a customer-focused approach, and the ability to diagnose and resolve technical problems efficiently.
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ROLES & RESPONSIBILITIES
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- Provide technical support and troubleshoot hardware, software, and system issues.
- Diagnose technical problems and identify root causes.
- Respond to support requests and resolve issues within established timelines.
- Document troubleshooting steps, resolutions, and recurring issues.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Assist with system maintenance and performance monitoring, as required.
- Communicate technical information clearly to users and stakeholders.
- Follow established support procedures and recommend process improvements.
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BENEFITS
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Medical | Dental | Vision | 401(k)
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EEOC Compliance
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We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
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DISCLAIMER
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AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.