Job Description
Minimum Qualifications (based on the job code):
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- At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
- Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
- Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
- Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
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Qualifications (based on the needs of the position):
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- Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
- Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
- Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
- Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
- Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
- ITIL certification is preferred.
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