Job Description
Job DescriptionJoin Our Growing Team!
Hometown Pediatrics & Watchung Pediatrics is looking for a hands-on IT Manager to lead technology support and operations across its growing pediatric practice.
We are looking for someone who enjoys solving problems, taking ownership, and making technology work better for the people who use it. This role will support approximately 150 team-members across five office locations and will have significant responsibility for the day-to-day technology environment.
This can be a great fit for either an experienced IT support professional ready to take the next step or a more senior systems administrator who has previously owned an organization's IT environment.
ABOUT THE ROLE
You'll be responsible for keeping our technology reliable, secure, organized, and easy for our doctors and staff to use.
Responsibilities will include:
Serve as the primary point of contact for day-to-day IT support across our offices
Troubleshoot computers, printers, scanners, Wi-Fi, phones, applications, and other office technology
Configure and deploy computers and equipment for new and existing employees
Manage employee onboarding and offboarding, accounts, permissions, and access
Administer our Windows devices, Google Workspace environment, and other business applications
Manage endpoint software, updates, patching, security tools, and device configurations
Maintain an accurate inventory of computers and other IT equipment
Support and troubleshoot office networks, including internet connectivity, Wi-Fi, switches, firewalls, and related equipment
Coordinate with internet providers, telecommunications providers, cybersecurity partners, and other technology vendors
Support Athenahealth and other healthcare applications from an IT and systems perspective
Maintain clear documentation of systems, networks, vendors, administrative access, and recurring IT processes
Identify recurring technology problems and develop better, more standardized solutions
Help establish consistent technology standards across all Watchung Pediatrics locations
Assist with technology planning and setup for new offices and future growth
Depending on experience, this role may also take broader ownership of our IT infrastructure, network architecture, cybersecurity program, vendor strategy, and overall IT roadmap.
QUALIFICATIONS
3+ years of hands-on IT support, systems administration, infrastructure, or related experience
Strong troubleshooting skills across computers, applications, networks, and office technology
Experience supporting Windows environmentsExperience administering Google Workspaces
Familiarity with endpoint management, MDM, RMM, patch management, or similar tools
Working knowledge of networking fundamentals including Wi-Fi, DNS, DHCP, switches, firewalls, and VPNs
Experience managing user accounts, permissions, MFA, and application access
Strong organizational and documentation skills
Ability to independently investigate and solve unfamiliar technical problems
Strong communication skills and a service-oriented approach to supporting employees
Willingness to travel between our New Jersey offices (required)
NICE TO HAVE
Experience working at a Managed Service Provider (MSP)
Experience serving as the primary IT resource for a small or mid-sized organization
Healthcare IT experience
Athenahealth or other electronic medical record experience
Experience with cybersecurity tools, endpoint detection and response, or security monitoring
Experience administering firewalls and business networks
Experience supporting a multi-location organization
Certifications and degrees are helpful, but demonstrated technical ability, judgment, and ownership matter more to us.
You’ll Be a Great Fit If You:
Enjoy being the person people turn to when something isn't working
Are comfortable working independently and figuring things out
Take ownership of problems through resolution rather than simply escalating them
Can communicate clearly with both technical and non-technical teammates
Like creating organized, standardized systems rather than relying on one-off fixes
Are equally comfortable thinking about the bigger IT environment and troubleshooting a computer that won't connect to a printer
Look for opportunities to automate, simplify, and improve how things work
Care about providing responsive, thoughtful support to your coworkers