Job Description
Position Details:
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Role: Device Deployment / Epic Go-Live Support Technician
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Pay rate: Month on 1099
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Contract: Initially 1 Month
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Employment Type: Contract
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Location: 4371 New Shepherdsville Road, Ste 100 Bardstown, KY 40004-8041
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Responsibilities:
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- Deploy, install, configure, and validate IT devices and peripherals.
- Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
- Provide hands-on IT support during the Epic go-live period.
- Troubleshoot hardware, connectivity, configuration, and deployment issues.
- Perform post-deployment stabilization and hypercare support.
- Coordinate with project teams, site personnel, and end users to resolve issues quickly.
- Maintain a professional and customer-focused approach in a healthcare environment.
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Required / Preferred Experience
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- IT hardware/device deployment experience.
- Desktop, deskside, or field support experience.
- Printer/scanner installation and troubleshooting.
- Workstation and peripheral configuration.
- Basic network/connectivity troubleshooting.
- Healthcare or hospital IT experience is preferred.
- Epic go-live or clinical application deployment experience is a plus.
- Experience providing hypercare/post-go-live support is a plus
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