Job Description
Job Description
OVERVIEW OF POSITION:
All computer support issues and any problems that a user will run into regarding their machine and their ability connect to resources.
ESSENTIAL JOB FUNCTIONS:
- Provide first level Technical Support for office/remote users and computer technologies.
- Support users and resolve issues promptly and efficiently.
- Collaborate with Technical Teams to escalate and resolve complex technical issues.
- Maintain accurate documentation of support activities.
- Manage and Prioritize help desk tickets (using an electronic ticketing system).
- Participate in training sessions to stay up to date on technologies.
- Provide guidance, support and training to help users effectively utilize IT resources.
- Ensure compliance with company policies, procedures and best practices.
- Provide support for laptops, desktops, hardware, software, applications, & troubleshooting.
- Provide support for business equipment including printers, copiers, & office technologies.
- Document technical support procedures to ensure consistent delivery with quality.